Operations Executive - Mandarin Speaker

About the role
This is a full-time, office-based role in Kuala Lumpur, supporting the daily operations and sales follow-up functions of a high-performing real estate team operating out of Singapore. The role is deliberately structured for candidates based in Malaysia, working from a KL office on a daily basis.

The successful candidate will be formally employed by Big Corridor Sdn Bhd as the official employer of record, responsible for statutory obligations including EPF and SOCSO. Day-to-day work direction, performance management, and reporting lines run through the Team Director of CFD. This is a dedicated, single-client placement so the candidate will not be shared across other companies or accounts.

This role has been deliberately scoped to focus on operations and sales follow-up. It does not include social media management, content creation, or marketing vendor coordination — those functions sit with a separate role. Candidates looking for a social media or content-marketing position should not apply.

Key Responsibilities
Operations & Administration

• Independently manage and coordinate daily operational activities to ensure smooth, error-free business processes.
• Ensure new property listings are uploaded promptly and accurately across property advertising platforms.
• Prepare, check, and organise documentation for property transactions — ensuring accuracy, completeness, and on-time submission.
• Prepare and organise marketing collateral, presentations, and internal operational documents using Canva, Microsoft Office, and AI-assisted tools (e.g. ChatGPT & Claude), based on direction from the Team Director.
• Track ongoing operational tasks against deadlines and provide a structured weekly progress update to the Team Director — in writing, without being chased for it.
• Identify inefficiencies in existing workflows and proactively recommend improvements, with follow-through to implementation.

Sales Follow-Up & Client Support

• Own post-viewing follow-up with prospective buyers and tenants, ensuring no lead goes unattended.
• Prepare client-ready viewing summaries and transaction status reports accurately and on schedule.
• Provide composed, solutions-oriented customer service to sellers, buyers and landlords, tenants - including in situations involving dissatisfaction, complaints, or difficult behaviour.
• Liaise directly with repair contractors, vendors, and service providers to coordinate repair works for tenancy and other operational matters through to resolution.
• Support the preparation of materials for client meetings and business proposals.
• Maintain accurate, up-to-date records of client interactions and follow-up status at all times.

Requirements

• Minimum 3 years of full-time working experience in operations, administration, customer service, or a related field.
• Minimum 1.5 years' tenure in each prior role. Candidates with a pattern of short job stints (under 1.5 years, repeated across roles) will not be shortlisted.
• Fluent bilingual proficiency in English and Chinese, spoken and written, is required — not optional. This role regularly requires communication with Chinese-speaking clients and counterparts.
• Demonstrated integrity and honesty in all prior work conduct. Any material misrepresentation of employment history, qualifications, or job scope discovered at any stage will result in immediate disqualification — including after an offer has been made.
• A structured, deadline-driven, completion-oriented working style. This role requires someone who plans ahead, closes out tasks fully, and does not leave items open-ended or unresolved.
• Demonstrated composure and resolution skill when handling difficult, dissatisfied, or emotionally charged clients — candidates will be asked for a specific past example at interview.
• Bachelor's Degree or equivalent professional experience. Relevant job experience can compensate for lack of Degree qualification.
• Highly organised, with strong attention to detail and reliable time management — this is a baseline expectation, not a differentiator.
• Digitally proficient and comfortable adopting new productivity and AI-assisted tools without extensive hand-holding.
• Able to work independently and take ownership of tasks without requiring constant supervision or reminders.
• Interest in the real estate industry is an advantage but not required.

Skills Required

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Adobe PDF.
• Working proficiency in Canva and AI-assisted tools such as ChatGPT and Claude.
• Fluent bilingual communication in English and Chinese (required).
• Strong, independent problem-solving ability under time pressure.
• Clear communication skill and critical thinking.

Work Arrangement

• This is an office-based role in Kuala Lumpur. Daily attendance at the office is required — this is not a remote or hybrid position.
• The candidate will be formally employed by Big Corridor Sdn Bhd, which serves as the official employer of record and handles all statutory obligations (EPF, SOCSO, and related contributions).
• Operational direction, task allocation, and performance management are provided by the Team Director of CFD.
• Given the fast-paced, time-sensitive nature of real estate transactions, the candidate is expected to be responsive, efficient, and proactive — including outside of standard hours when transaction timelines require it.
• Compensation includes a base salary plus a performance-linked incentive structure, that is paid out on a quarterly basis. Details will be provided at offer stage.
• We maintain a strong performance culture with structured, documented reviews — this role suits someone who wants clear expectations and is comfortable being held to them.