Operations Executive (Market Research)

Job Summary

Coordinate and manage market research projects to ensure timely, high-quality survey execution and data delivery. Collaborate with internal teams, clients, and vendors to optimize fieldwork operations and improve research processes.

Responsibilities

Coordinate and oversee day-to-day operations of market research projects, including survey planning, fieldwork coordination, and project monitoring to ensure timely completion

Collaborate with internal research teams, clients, vendors, and stakeholders to deliver projects according to requirements and timelines

Manage survey fieldwork activities across multiple projects, ensuring targets, schedules, and quality standards are consistently met

Supervise and deploy interviewers to maintain adequate fieldwork coverage, productivity, and compliance with survey protocols

Monitor project progress, manpower allocation, and operating costs to optimize resource utilization and stay within budget

Ensure timely availability and accurate tracking of fieldwork data, progress reports, and operational updates to support decision-making

Conduct data quality checks and investigate discrepancies or irregularities during fieldwork, coordinating with teams for prompt resolution

Prepare and maintain operational reports, project status updates, and performance metrics for management review

Respond to client queries and coordinate follow-up actions to resolve operational or fieldwork-related issues

Provide administrative and operational support for market research projects and business development activities

Identify and recommend improvements to operational processes, fieldwork efficiency, and data quality

Required competencies and certifications

Diploma or degree in Business Administration, Operations Management, Market Research, or related discipline

Preferred competencies and qualifications

Prior experience in market research, survey operations, fieldwork coordination, or project management is advantageous

Other Information

Position Level Candidates with more relevant working experience may be considered for the Senior Operations Executive position based on their competencies and suitability for the role.

BLACKBOX RESEARCH PTE LTD

Blackbox is Singapore’s leading privately owned social research specialist and one of South East Asia’s major market research and data content providers.

The company was established and has been based in Singapore since 2001. Our clients include MNCs, Government, NGOs, media trade associations and international organisations.

Specialising in communications and messaging related research, our work covers most key business sectors as well as public policy, social trends and community attitudes on current issues.

The company is the biggest provider of research to the Singapore Government and each month publishes a popular newsletter ( hich is shared with over 800 opinion leaders and influencers in Singapore and SE Asia). A regional

version of the newsletter covering regional social and community trends will launch in the second half of 2019.