SG Oasis
Operations Executive - Mumbai
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹500,000 – ₹700,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
31 August 2026
What they need
Profile Responsibilities:
Customer Satisfaction
Understanding factors influencing customer satisfaction & dissatisfaction
Monitoring RSI & CSI to identify changes in customer preferences
Identify opportunities for improving customer satisfaction
Benchmarking RSI and CSI
Supplier Management
Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
Reviewing Vendor performance and taking corrective actions to ensure timeliness and quality of supplies
Customer Interaction
Participating in the Development of Customer or Channel Specific Marketing Strategies
Customer Relationship Management
Contract Management
Knowledge of Contractual terms and conditions, Contract terminology • Preparation of Contract documents
Monitor performance against contracts
MIS
- Timely and accurate reporting of Departments performance
Customer Understanding
- Developing an intimate knowledge of shoppers Attitudes and Behavior
Safety
Knowledge and operation of Fire Equipment
Ensure safe practices in Mall
Contact Person:
Aasma Shaikh
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