Operations Executive (Patient Coordination)

Experience - Fresher- 3years (Patient Coordinating or Counselling and Telecalling experience.)

Work Profile - WFO || 6 days || Rotational Day Shifts and Week offs.

key skills

Healthcare Operations | Nursing | Pharmacy | Life Sciences | Biotechnology | Psychology | Patient Care | Medical Documentation | Telecalling | Health Insurance | TPA | Medical Coordination | Customer Support | Hospital Operations | Diagnostics | MER | Voice Process

Role & responsibilities

• Contact customers for Medical Examination Report (MER) cases.
• Conduct structured medical questionnaires over calls.
• Accurately document customer responses in digital forms.
• Coordinate completed MER cases with doctors for clinical review.
• Ensure SLA and turnaround time adherence.
• Escalate discrepancies or customer concerns appropriately.
• Maintain high-quality documentation and customer experience.

Preferred candidate profile

• Mandatory Graduation (medical Background) required.
• Excellent English,Hindi, and any 1 south language (Tamil, kannada, Telugu, Malayalam) communication
• Customer handling skills
• Attention to detail
• Documentation accuracy
• MS Office & basic computer knowledge