Operations Executive, Road Feight

The incumbent is responsible for coordinating and managing cross border road freight shipments between Singapore and neighboring countries (Malaysia, Thailand or beyond) as well as domestic trucking and transportation coordination. This role involves end-to-end operational coordination, ensures timely, and cost-effective transportation, compliance with customs regulations, and maintaining high customer service standards with the objective of achieving operational and service excellence.

Responsibilities

• Managing the daily, end-to-end road freight operations, including planning, scheduling, and monitoring cross-border truck movements.
• Plan, coordinate, and execute cross-border road freight shipments for both FTL and LTL with the objective of optimizing routes, schedules, and cargo loads to improve efficiency and reduce costs.
• Liaise and coordinate with transporters, drivers, and warehouse team for pickup and delivery arrangements.
• Prepare and verify shipping documentation (e.g., permits, invoices, packing lists, customs declarations).
• Application for local and overseas customs permits for cross-border trucking.
• Ensure compliance with Singapore and the relevant country’s customs regulations and cross-border requirements.
• Effectively monitor shipment status and proactively resolve delays, clearance issues, or operational disruptions.
• Communicate with customers on shipment updates, delivery schedules, and exceptions.
• Coordinate with internal departments, including operations and customer services, to ensure smooth operations.
• Maintain accurate records of shipments, costs, and documentation.
• Support billing processes, including cost verification and invoice preparation.
• Build and maintain relationships with vendors and Manage supplier relationships to develop strategic partnerships.

Requirements

• Possess effective communication and interpersonal skills.
• At least 2 years of experience in freight forwarding or cross-border trucking operations.
• Good knowledge of Singapore–Malaysia cross-border procedures and customs regulations.
• Knowledge of TradeNet and/or customs declaration systems.
• Strong coordination and problem-solving skills in a fast-paced environment.
• Possess Tertiary qualifications in logistics/supply chain is an advantage.
• Knowledge of HS codes and tariff classifications.
• Familiarity with GPS tracking systems or transport management systems (TMS).
• Knowledge freight costing and pricing
• Good contact and network with Malaysia based truckers and agents is an advantage.