Operations Executive, Sea Freight Export

Responsibilities:

• Manage end-to-end sea freight export shipments from booking confirmation through cargo departure and final documentation.
• Coordinate booking requests and respond promptly to customer inquiries regarding shipment schedules, documentation, and export requirements.
• Register and maintain shipment information accurately in the freight forwarding system (e.g., CargoWise One/CW1) in accordance with company SOPs.
• Coordinate with shipping lines, overseas offices, freight forwarders, transport providers, warehouses, customs brokers, and other stakeholders to ensure smooth shipment execution.
• Prepare, verify, and process export documentation including Shipping Instructions (SI), House Bill of Lading (HBL), Master Bill of Lading (MBL), Commercial Invoice, Packing List, Shipping Certificates, and other required documents.
• Ensure timely submission of Advance Manifest, SOLAS/VGM declarations, export permits, and other regulatory requirements.
• Monitor shipment milestones and proactively follow up on booking confirmations, vessel schedules, cargo readiness, container movements, and sailing schedules.
• Coordinate dangerous goods (DG) shipments by ensuring all documentation and carrier approvals are completed in compliance with regulations.
• Issue pre-alert documentation to overseas offices and customers upon vessel departure.
• Handle shipment irregularities such as rolled cargo, shipment delays, cargo shortages, damages, and misrouted shipments, escalating issues where necessary.
• Coordinate cargo insurance and claims with customers, surveyors, carriers, and overseas offices when required.
• Verify shipment costs, vendor invoices, and intercompany charges, and resolve billing discrepancies in a timely manner.

Requirements

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Minimum 2–5 years of experience in Sea Freight Export Operations within a freight forwarding or logistics company.
• Strong knowledge of international sea freight export processes and documentation.
  Familiarity with Bills of Lading, Shipping Instructions, Advance Manifest, SOLAS/VGM requirements, export permits, and customs procedures.
• Experience coordinating with shipping lines, overseas agents, transport providers, customs brokers, and warehouse operators.
• Experience using CargoWise One (CW1) or other freight forwarding systems is an added advantage.
  Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong communication, coordination, and problem-solving skills.
  Able to work independently in a fast-paced environment while managing multiple shipments and meeting deadlines.
• Customer-focused with strong attention to detail and a commitment to service excellence.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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