Operations Executive/Asst. Manager

Operations Executive (Driver Compliance & Fleet Operations)
Locations
Mumbai, Bengaluru, Delhi NCR & Hyderabad
Reporting To
City Operations Manager

Role Summary

• The Operations Executive will be responsible for driving operational compliance through regular field engagement with drivers and transport partners.

• The role is focused on improving driver adherence to operational processes, increasing technology adoption, ensuring every trip is initiated through the company application, and conducting periodic vehicle inspections to maintain fleet readiness and compliance standards.

Key Responsibilities

• Conduct regular visits to vendor hubs and driver locations.

• Train drivers on company SOPs and driver application usage.

• Ensure 100% trip initiation through the driver app before vehicle movement.

• Provide on-ground support for basic operational and app-related issues.

• Monitor driver compliance and identify recurring challenges.

• Coordinate with City Operations and transport partners for issue resolution.

• Conduct periodic vehicle inspections for:

• Cleanliness & food-grade compliance

• Branding

• Vehicle documentation

• Reefer functionality

• Overall operational readiness

• Document inspection findings and ensure timely closure of non-compliances.

• Maintain accurate records of field visits, driver interactions, compliance, and inspections.

• Drive improved operational discipline and compliance across the assigned city.

  Key Performance Indicators

• Driver Trip Start Compliance

• Driver App Adoption

• Completion of Driver Coaching Sessions

• Completion of Planned Vehicle Inspections

• Reduction in Operational & Vehicle Non-Compliance

• Timely Submission of Inspection Reports

Preferred Qualifications

• Education: Graduate or Diploma holder
• Experience: 13 years in Logistics, Transportation, Fleet, or Field Operations
• Strong communication and interpersonal skills
• Comfortable using Android-based applications
• Willingness to travel extensively within the assigned city

Two-wheeler with a valid driving licence preferred

Working Conditions

• Field-intensive role with daily travel across the assigned city.
• 6-day work week.
• Working hours may vary based on operational requirements.

Hiring Requirement

• Hiring: 1 Operations Executive and 1 Asst. Manager for Delhi NCR.
• Strengthen driver compliance
• Improve driver app/technology adoption
• Ensure fleet readiness and operational compliance
• Drive regular on-ground driver engagement and vehicle inspections