Operations Executive/Operations Manager

About the Company

Duro Green Waste Management Pvt. Ltd. is engaged in waste management and related environmental services, focusing on efficient waste collection, transportation, processing coordination and sustainable waste management solutions.

Job Purpose

To oversee and manage day-to-day operational activities, ensure efficient deployment of manpower and resources, maintain service quality, monitor operational costs and ensure compliance with client requirements and applicable regulations.

Key Responsibilities

1. Operations Management

• Plan, supervise and monitor daily waste collection, transportation and site operations.
• Ensure smooth execution of operational activities across multiple client locations.
• Develop and implement SOPs to improve operational efficiency and service delivery.
• Monitor daily work schedules, route planning, vehicle deployment and resource utilisation.

2. Manpower Management

• Manage supervisors, field staff, drivers, workers and other operational personnel.
• Ensure adequate manpower deployment and attendance at all assigned sites.
• Coordinate recruitment requirements, workforce allocation, training and performance monitoring with the HR department.
• Resolve operational staff issues and maintain workforce discipline.

3. Client and Site Management

• Maintain professional relationships with clients, vendors and site representatives.
• Address client complaints, operational escalations and service-related issues.
• Conduct regular site inspections and ensure adherence to client-specific requirements.
• Prepare and review operational reports, service records and performance metrics.

4. Cost Control and Resource Planning

• Monitor operational expenditure, fuel consumption, vehicle maintenance and manpower costs.
• Identify cost-saving opportunities and implement corrective measures.
• Track productivity, resource utilisation and operational budgets.

5. Compliance, Safety and Quality

• Ensure compliance with applicable waste management regulations, safety procedures and client requirements.
• Maintain operational records, checklists, incident reports and audit documentation.
• Promote safe working practices and conduct regular safety briefings

6. Reporting and Performance Monitoring

• Prepare daily, weekly and monthly operational MIS reports.
• Monitor KPIs related to attendance, productivity, collection efficiency, client complaints and operational costs.
• Coordinate with HR, Accounts, Procurement, Sales and senior management.
• Recommend process improvements and corrective actions.