Operations Front Desk Associate - Harlem

Position: Operations Front Desk Associate

Location: 321 E111th Street New York, NY 10029

Salary Range: $20.50 per hour

Employment Type: Part-Time, Non-Exempt

About Us

Founded in 1876, The Boys’ Club of New York (BCNY) is a youth development organization with the mission to empower boys and young men, ages 7 to 21, by providing effective programs and a supportive community. BCNY provides evidence-based programs to address the evolving social, emotional, health, creative, educational, and vocational needs of our members in meaningful, lasting ways. BCNY develops programs to cultivate positive qualities in members and strives to continually deepen and broaden our impact.

Job Summary

The Operations Front Desk Associate will perform a variety of duties to ensure the smooth and efficient operations of the Clubhouse facilities and lobby area during rental program hours. This role involves overseeing the building security, traffic control, emergency response, and the welfare/safety of our rental groups. The Operations Front Desk Associate will also perform office related management and operation duties supporting the Lobby Supervisor, Operations Manager and the Clubhouse Director.

Responsibilities

• Oversee the building security, traffic control, emergency response, and welfare/safety of rental
• Inspect entire building (entry, exits, stairwells) before rental arrives and after programs ends
• Prepare rental areas according to renter’s request in compliance with policy and procedures
• Monitor and positively interact with rental staff to ensure rental staff and members are safe in the lobby area, gym, pool, locker-room, changing area, basement, 2nd floor, and bathrooms
• Monitor all areas in use including but not limited to entry, exit ways and stairwells
• Secure lobby area; direct parents to waiting area
• Monitor rental members under 12 leaving with an authorized adult
• Monitor the rental staff and member ratio count in each area every hour on the ½ hour
• Monitor the chemical pool water readings every 2 hours and report any declining changes immediately to Supervisor
• Assist Lobby Supervisor in any administrative duties as needed
• Use behavior management strategies to defuse inappropriate behavior when necessary
• Attend mandatory professional development trainings
• Other duties as assigned

Qualifications

• High School Diploma or equivalent required
• 1 year of Front Desk work experience and experience with youth
• Demonstrated organizational/ leadership ability
• First Aid and CPR certification desirable

What We Offer

• PTO: Sick time only

The Boys’ Club of New York is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. If you have a disability or other protected need requiring an accommodation, please contact Human Resources.