Operations - Front Office Executive (IP & OP)

First point of contact, responsible for greeting patients, registering them, scheduling appointments, and managing billing/insurance. They ensure smooth patient flow, handle high-volume EPBX calls, maintain patient records, and ensure a clean.

Core Responsibilities & Job Description

• Patient Registration & Scheduling: Handling new and follow-up patient registrations, issuing patient ID cards, and managing doctor appointments.
• Front Desk Management: Greeting visitors, providing information, and ensuring the reception area is organized.
• Billing & Insurance: Generating invoices, collecting payments (cash/card/UPI), and verifying insurance eligibility.
• Communication & EPBX Handling: Managing incoming/outgoing calls, directing queries, and managing intercom systems.
• Data Entry & Reporting: Updating patient information and maintaining daily MIS reports.
• Coordination: Liaison between patients, doctors, and nursing staff for smooth services.

Required Skills and Qualifications

• Education: Graduate in any discipline (Hospital Management preferred).
• Experience: Usually 1–3 years in a healthcare setup.
• Skills: Proficiency in computers (MS Office), excellent communication in English and local languages, interpersonal skills, and patient handling.

Key Job Details in India

• Expected Tasks: Handling IPD/OPD registration, addressing patient grievances, and managing the queue.
• Key Soft Skills: Empathy, patience, and professional demeanor under pressure.

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person