Operations Generalist

The Operations Generalist supports the day-to-day operations of the company by coordinating administrative tasks, maintaining operational processes, supporting employees and managers, and ensuring that internal workflows are completed accurately and efficiently.

This role requires someone who is organized, proactive, detail-oriented, and comfortable handling multiple responsibilities across different areas of the business.

Key Responsibilities:

• Monitor Shipping and Claims.
• Has experience in handling USPS, UPS, Fedex or has worked in a call center for shipping industry.
• Support daily business operations and ensure assigned tasks are completed accurately and on time.
• Coordinate with different departments, managers, and team members to ensure smooth workflow and communication.
• Maintain and organize company records, documents, reports, and operational files.
• Assist with employee onboarding, offboarding, scheduling, and other administrative processes.
• Track operational issues and coordinate with the appropriate team members to ensure timely resolution.
• Help implement and maintain company policies, procedures, and internal standards.
• Prepare regular operational reports, summaries, and updates for management.
• Monitor recurring operational tasks and follow up on pending items.
• Assist management with special projects, process improvements, and administrative initiatives.
• Identify inefficiencies or recurring operational issues and recommend practical improvements.
• Maintain confidentiality of company, employee, client, financial, and contractual information.
• Ensure that company information and contractual agreements are handled appropriately and are not disclosed to unauthorized individuals.
• Perform other operational and administrative duties as assigned by management.

Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, Human Resources, or a related field is preferred.
• Previous experience in operations, administration, logistics and shipping, customer service, or a similar role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Proficient in Microsoft Office or Google Workspace.
• Comfortable working with spreadsheets, reports, and operational documentation.
• Ability to work independently with minimal supervision.
• Strong problem-solving and decision-making skills.
• Highly dependable, proactive, and results-oriented.
• Demonstrates discretion when handling confidential information.

Preferred Skills

• Experience with remote or distributed teams.
• Experience with shipping and logistics, scheduling, or customer service, employee administration.
• Familiarity with project management and collaboration tools.
• Ability to create and improve standard operating procedures (SOPs).
• Basic knowledge of business operations, compliance, and process management.

Pay: Php30,000.00 - Php35,000.00 per month

Benefits:

• Work from home

Work Location: Remote