Operations Ghostbuster

Who you are

• 6+ years of experience in operations, business operations, growth, GTM, strategic programs, product operations, revenue operations, logistics, marketplace operations, or a comparable execution environment
• 2–4 years in a high-growth technology, SaaS, marketplace, logistics, or similarly fast-moving company where you shipped work with tangible business impact
• Strong analytical judgment and the ability to turn messy data into practical decisions, priorities, and measurable operating improvements
• Fluency with Salesforce, HubSpot, BI tools, spreadsheets, low-code automations, workflow systems, or internal operating dashboards
• Ability to influence stakeholders without formal authority across sales, marketing, operations, product, data, finance, or field teams
• High agency and execution discipline; you move from diagnosis to action without waiting for perfect direction or substituting process for progress
• Ability to work in person from Zipline’s South San Francisco HQ and travel up to 25% to HQ or the field

What the job involves

• Zipline’s delivery network depends on clear decisions, reliable operating data, and effective handoffs among Commercial, Operations, Product, Data, Finance, and field teams
• As an Operations Ghostbuster, you will find recurring friction in those workflows and build practical systems that help teams execute
• This is an owner role, not a coordination role. You will prioritize problems by business impact, delivery-network risk, and operating priorities; diagnose root causes; ship fixes; and measure improvements in speed, conversion, decision quality, and execution reliability
• Identify high-impact bottlenecks in commercial, operations, and field workflows, including manual handoffs, unclear ownership, missing metrics, stalled decisions, and weak follow-through
• Prioritize workstreams using business impact, delivery-network risk, and operating priorities
• Turn ambiguous problems into scoped workstreams with accountable owners, milestones, operating mechanisms, and measurable success criteria
• Build dashboards, automations, trackers, and workflows that resolve immediate friction and can scale with the business
• Own workflow improvements end to end, from diagnosis and stakeholder alignment through implementation, iteration, adoption, and performance review
• Partner across Commercial, Operations, Product, Data, Finance, and field teams to improve execution across Zipline’s delivery network
• Use operating data to measure changes in cycle time, conversion, decision quality, follow-through, and execution performance