Operations Head

About the role

The Operations Head is responsible for overseeing Keepr's overall day-to-day operations, including warehouse, logistics, pickup, delivery, fleet, manpower, and client service activities. The position ensures operational efficiency, service quality, compliance, cost control, and accountability across all operations.

Key responsibilities

• Oversee and manage daily warehouse, logistics, pickup, delivery, and fleet operations.
• Establish, implement, and monitor operational procedures, standards, and performance targets.
• Ensure proper handling, storage, movement, and security of client items.
• Monitor pickup and delivery schedules and resolve operational delays and issues.
• Manage fleet utilization, vehicle availability, maintenance, repairs, and compliance.
• Lead and supervise the operations team, including manpower planning, scheduling, performance monitoring, and discipline.
• Monitor operational KPIs, costs, productivity, and service levels.
• Identify operational risks and implement corrective and preventive actions.
• Coordinate with HR, Finance, Sales, Customer Service, and Management on operational requirements.
• Handle escalated client and operational concerns.

About you

• Bachelor's degree in Operations Management, Logistics, Business Administration, Supply Chain Management, or a related field.
• At least 5 years of relevant operations, logistics, warehouse, or transportation experience, preferably with managerial experience.
• Strong leadership, decision-making, problem-solving, and organizational skills.
• Knowledge of warehouse, logistics, fleet, and delivery operations.
• Strong communication and stakeholder-management skills.
• Proficient in Microsoft Office/Google Workspace and operational reporting tools.
• Ability to work in a fast-paced environment and respond to operational requirements beyond regular working hours when necessary.

About us

Keepr Storage Solutions Inc.