Operations Head

• Manage day-to-day clinic operations, ensuring smooth and efficient functioning.
• Oversee front office, patient coordination, nursing, therapists and support teams.
• Manage staff schedules, attendance, leave and manpower planning.
• Ensure seamless patient flow from appointments and registration to consultation, treatment and follow-up.
• Monitor patient experience and maintain premium/luxury service standards.
• Coordinate with doctors and clinical teams to ensure efficient treatment schedules.
• Monitor clinic KPIs, revenue, productivity, appointments, conversion and patient retention.
• Oversee inventory, medical supplies, consumables and equipment availability.
• Ensure compliance with DHA regulations, clinic SOPs, health & safety and infection-control standards.
• Support audits, inspections and regulatory documentation.
• Handle patient complaints and operational issues and ensure timely resolution.
• Coordinate with vendors, suppliers and external service providers.
• Identify operational gaps and implement process improvements and SOPs.
• Prepare regular operational reports for senior management.
• Work closely with management on business growth, new services and clinic expansion.

Desired Candidate Profile

• 10+ years of experience in healthcare/clinic operations.
• Experience in aesthetic, dermatology, longevity, wellness or premium medical clinics is highly preferred.
• Strong experience managing multi-functional teams.
• Good knowledge of UAE healthcare regulations, preferably DHA.
• Strong understanding of clinic administration, patient experience and operational KPIs.
• Excellent leadership, communication and problem-solving skills.
• Strong commercial acumen with experience in revenue and performance management.
• UAE experience is strongly preferred.