Operations Head

Work Experience

• At least 5–7 years of experience in operations management.
• Strong background in financial services and contact center operations , including service delivery, workforce management, and performance monitoring.
• Hands‑on experience in payroll processing and knowledge of payroll compliance and regulatory requirements.
• Experience in financial services operations , including transaction processing, reporting, or client servicing.
• Solid understanding of HR processes , employee services, and HR operations.
• Experience leading teams and managing cross‑functional workflows.

Skills and Competencies

• Strong leadership and people‑management skills.
• Excellent communication and stakeholder management abilities.
• Analytical and problem‑solving skills with the ability to interpret data and make informed decisions.
• Proficiency in MS Office applications; experience with HRIS, payroll systems, or contact center tools is an advantage.
• High attention to detail, accuracy, and process discipline.
• Ability to work in a fast‑paced environment and manage multiple priorities.