Operations Head

As the Operations Head of an esteemed advertising agency, you will play a pivotal role in overseeing and optimizing the operational efficiency, productivity, and project management aspects of our organization. You will be responsible for ensuring seamless coordination among teams, adherence to project timelines, and overall supervision of company projects. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a deep understanding of advertising industry dynamics.

Key Responsibilities:

Project Management, Strategic Planning and Execution

• Partner closely with Executive Leadership to translate agency goals into actionable operational strategies that drive sustainable business growth, optimize cross-departmental workflows, and strengthen YBM’s competitive edge in experiential marketing.
• Oversee the project management process from inception to completion, ensuring that projects are delivered within established timelines, budget constraints, and quality standards.
• Proactively identify operational risks and implementation challenges, anticipate execution risks, and proactively identify gaps or issues that may impact execution. Develop contingency plans and solutions to ensure seamless, on-time, and on-budget campaign implementation.
• Provide strong leadership and guidance to department heads and team members, fostering a collaborative and high-performance work culture. Collaborate closely with department heads to streamline workflows, allocate resources effectively, and prioritize tasks accordingly.
• Oversee budgetary planning and financial management processes, ensuring that resources are allocated efficiently and expenses are controlled within budgetary constraints. Monitor key financial metrics, analyze performance data, and prepare comprehensive reports.
• Monitor industry trends, client demands, and operational benchmarks to proactively refine agency workflows, elevate service delivery standards, and future-proof execution capabilities.

Client and Supplier Relationship Management

• Foster and maintain strong relationships with clients and key suppliers, while providing senior-level support and oversight to teams. Step in and take ownership of escalated client or supplier concerns, critical issues, or sensitive situations when needed, ensuring timely resolution and maintaining strong client satisfaction and supplier relationships.
• Collaborate with the Business Development team to identify new business opportunities, support pitches and client presentations when appropriate, and contribute to expanding and strengthening the company’s client portfolio
• Build and maintain strong, high-level relationships with key suppliers, leveraging agency volume to secure preferred rates, priority service, and reliable execution parameters.

Implementation

• Direct and oversee the end-to-end execution of all project deliverables, ensuring seamless handoffs between teams from inception to completion.
• Serve as the final approving authority for project Cost Estimates (CEs) and client decks, ensuring strict alignment with agency margin targets, technical feasibility, and client briefs.
• Oversee supplier sourcing, bid evaluations, negotiations and the awarding of key production contracts to secure competitive pricing, top-tier craftsmanship, and optimal lead times.
• Manage overall project budgets, track line-item expenses, and safeguard profit margins throughout the execution lifecycle.
• Monitor the proofing, material selection, and fabrication oversight process, conducting rigorous quality control checks on renders, prototypes, and actual builds to maintain YBM’s premium output standard.
• Provide high-level direction, recommending creative execution methods and proactively troubleshooting complex production hurdles before and during builds.
• Provide senior-level, on-ground presence during critical ingress/egress phases and key event setups, leading client servicing during high-stakes moments and managing live operational adjustments.

Admin, HR & Financial Operations Oversight

• Oversee key administrative, finance, and HR functions to ensure compliance with company policies, efficient resource management, and smooth day-to-day operations.
• Participate in the recruitment and selection process, working closely with HR and Department Heads to ensure the hiring of qualified talent aligns with business and operational needs.
• Oversee employee performance management, including regular performance evaluations, constructive feedback, and identification of skills development and professional growth opportunities, in partnership with HR and Department Heads.
• Monitor employee schedules, overtime, attendance adjustments, and related workforce matters in coordination with Department Heads and HR, ensuring proper documentation, approvals, and adherence to company policies.
• Oversee the preparation and implementation of company-wide policies, announcements, and memos in coordination with HR, ensuring proper communication, compliance, and enforcement of corresponding policies and sanctions when necessary.
• Review and approve supplier quotations and related operational expenditures, ensuring that costs are reasonable, properly documented, and aligned with approved budgets and company requirements.
• Oversee the proper liquidation and documentation of petty cash and other operational expenses, ensuring timely submission, accuracy, and compliance with company policies.

Others

• Oversee storage and warehouse operations, company asset tracking, and inventory management. Enforcing systematic logging, maintenance protocols, and loss prevention to maximize resource availability for agency activations.
• Perform other operational, administrative, or strategic responsibilities as directed by Management Committee (ManCom) to support business expansion and operational excellence.

Pay: Php130,000.00 - Php170,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Pay raise

Work Location: In person