Operations Head

Role Summary:

The operations head will oversee all internal operations and corporate services the functions that keep a fast growing consumer brand running reliably, compliantly, and cost-efficiently at scale. This is a build-and-professionalize mandate: several functions have capable leads but founder-dependent processes; others need to be built from scratch.
Scope (Direct Verticals)

1. Supply Chain demand planning/S&OP, warehousing, logistics, inventory (DOH targets across D2C, marketplace, QC, offline)

2. Purchase & Procurement RM/PM sourcing, contract-manufacturer management, vendor development, cost programs

3. Quality & Regulatory — CDSCO/Cosmetics Rules 2020, BIS, batch quality, CM audits; US regulatory (FDA/MoCRA) readiness

4. Marketing Operations — marketing MIS, budget governance, agency contracts and SLAs (strategy stays with the revenue org)

5. Customer Support — CX team, SLAs, escalation systems

6. Tech / Data / BI — ERP, dashboards, automation, analytics (to be built)

7. Admin & Facilities

What We're Looking For:

• 15+ years in consumer/FMCG/D2C operations, with 5+ years leading multiple functions at a 1000 Cr+ revenue company (ops head of a large D2C brand at scale)
• Proven S&OP and supply chain depth — this is the anchor skill
• Experience managing corporate services (HR, legal, compliance) beyond physical ops — ex-conglomerate, ex-consulting-to-operator, or GM-track profiles fit well
• Has built systems and teams, not just run inherited ones; comfortable in a founder-led, fast-decision environment
• Data-driven operating style: dashboards, weekly rhythms, written processes
• Exposure to offline FMCG distribution and/or international expansion is a strong plus
• Based in or willing to relocate to Pune