Operations Head

Role : Operations Head

Work Location : Bangalore

Experience : 10+yrs

Essential: Overall experience of 8 to 10 years with at least 5 yrs in retail sales of Banking or Financial Services. Experience in managing a team of DSA (Direct Sales Agent) or DST required. Experience in card related payment products desired and experience in handling merchant acquisition would be a clear advantage. Demonstrated strength on achieving targets/ sales numbers required

Others: Knowledge or experience in Southern states desirable. Should be willing to travel extensively.

Description of Function and Responsibilities:

Overall Head of Operations for a new Mobile Payment service. Will be responsible for key aspects of the operations including merchant acquisition & customer enrollment

Key elements of functional role will include

o setting up and managing of Feet on Street (FOS) Agents & Supervisors for merchant enrollment & customer KYC,

o training, supervision,

o reporting to senior management,

o defining and setting up the process for operations including document collection & management,

o merchant mapping and allocation of targets to DSAs/ DST

o Support in marketing efforts for customer acquisition.

Key Result Areas include acquisition of merchants and enablement of customers in Southern States. This is for a new mobile payment platform which is linked to a pre-paid wallet. The company is looking at aggressive growth and the Operations Head will be responsible for attainments of the Sales numbers pertaining to the merchant acquisition.