Operations Head-Fintech (BFSI)

Job Description: Head of Operations – FinTech / BFSI

Experience: 7–10 years preferred
Reporting To: COO / CEO
Location: Noida

Role Overview

We are looking for an experienced Head of Operations to lead and scale end-to-end operations across our FinTech/BFSI business. The candidate will be responsible for operational excellence, process optimization, regulatory compliance, risk management, and customer service delivery.

Key Responsibilities

• Lead end-to-end operations, ensuring efficiency, accuracy, and timely service delivery.
• Streamline processes, implement SOPs, and drive automation and operational excellence.
• Ensure compliance with applicable RBI guidelines, KYC/AML norms, and internal controls.
• Manage operational risks, audits, reconciliations, escalations, and service-level agreements.
• Collaborate with Technology, Risk, Compliance, Finance, and Business teams to support growth.
• Monitor operational KPIs, MIS, productivity, costs, and turnaround times.
• Build, lead, and mentor high-performing teams.
• Manage external partners, vendors, banks, and financial institutions, as applicable.

Qualifications & Experience

• Graduate in Business, Finance, Commerce, or a related field; MBA preferred.
• 12–18 years of experience in FinTech, BFSI, banking, NBFC, digital lending, or payments operations.
• Proven experience in team leadership, process improvement, operational controls, and business scaling.
• Strong knowledge of financial services processes, regulatory requirements, MIS, and automation tools.
• Excellent leadership, analytical, problem-solving, and stakeholder-management skills.

Key Performance Indicators

• Operational efficiency and turnaround time.
• Cost optimization and productivity improvement.
• Compliance and audit performance.
• Process accuracy and service quality.
• Customer satisfaction and team performance.

Pay: ₹600,000.00 - ₹1,200,000.00 per year

Work Location: In person