Operations Head -Fintech Operations

Job Title: Operations Head Fintech Operations

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Company: FIATechnology Services Pvt. Ltd. (FIAGlobal) | Location: Gurugram, Haryana
Experience: 1518 years | Employment Type: Full Time, Permanent
Industry: Banking / Financial Services / Fintech
Functional Area: Operations Management | Reports to: Chief Executive Officer
Your Mission
Lead the transformation of FIA Global's operations from today's AI-enabled workflows to a next-
generation predictive operating modelwhere data anticipates problems, AI makes
decisions, and operations become increasingly autonomous.
You will:
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Own end-to-end operations across India's largest BC network, driving excellence in
execution, governance and customer experience.
Lead FIA's AI journey, taking the organization from process automation to predictive, self-
learning and autonomous operations
Drive the vision of 100% digital and automated operations, eliminating manual
interventions through AI, intelligent workflows and real-time decisioning.
Build a culture of continuous innovation, challenging conventional processes, piloting
emerging technologies and embedding AI into every aspect of operations.
Create an operating model that is proactive rather than reactivepredicting failures,
optimizing resources, preventing fraud, and continuously improving performance through
data.
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Build and inspire high-performing teams that embrace innovation, ownership and operational
excellence.
This is not a role for someone who wants to run operations. It's for someone who wants to
reinvent them. You will shape one of India's first AI-native operating platforms for financial
inclusion, setting new benchmarks for scale, efficiency and impact.
Key Responsibilities
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Strategic Operations Leadership | Bank Partner & Governance Management
Reconciliation & Financial ControL | Service Delivery & Field Operations
Procurement & Infrastructure Management | People Leadership
Candidate Profile
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1215 years of experience in BFSI operations, with significant exposure to Banking /fintech
/RPC operations.
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Proven track record of managing multi-department operations teams.
Strong stakeholder management experience with banks at all levels.
Hands-on knowledge of reconciliation, payment gateways, Branch banking governance.
Excellent written and verbal communication; comfortable drafting formal correspondence,
SOPs, and leadership reports.
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Graduate in any discipline; MBA/PGDM preferred.
About FIA Global
FIA Technology Services Pvt. Ltd. (FIA Global) is a leading fintech and financial inclusion company
delivering last-mile banking services through an extensive Banking Correspondent (BC) network
in partnership with major public and private sector banks across India
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