OPERATIONS HEAD | QSR MULTI-STORE OPERATIONS

GA HR Consultancy Inc., the accredited executive search and headhunting partner of a growing and highly recognized Quick Service Restaurant (QSR) brand in the Philippines, is searching for an experienced OPERATIONS HEAD to lead large-scale, multi-store restaurant operations.

IMPORTANT: QSR EXPERIENCE IS A PRIMARY REQUIREMENT

This role is specifically intended for a senior operations leader with substantial Quick Service Restaurant (QSR) experience and proven exposure to managing, overseeing, or supporting a large-scale network of approximately 100 or more stores.

Candidates whose experience is primarily in single-site operations, hospitality, hotels, non-food retail, manufacturing, BPO, or other industries without substantial QSR multi-store operations experience may not meet the client's primary requirements.

The successful candidate will provide strategic and operational leadership across the organization, overseeing business performance, profitability, operational standards, customer experience, people development, compliance, and execution across a rapidly growing store network.

THE ROLE

As OPERATIONS HEAD, you will lead the overall operational direction of the business and ensure consistent execution across multiple regions and stores.

You will work closely with senior management and lead Operations Managers, Area Managers, and store operations teams to strengthen sales, profitability, operational excellence, customer experience, compliance, and organizational capability.

Key Responsibilities

Multi-Store QSR Operations

• Provide leadership and strategic direction across a large network of QSR stores.
• Drive consistent execution of operating standards, service levels, food quality, safety, cleanliness, and brand standards.
• Lead Operations Managers, Area Managers, and other field operations leaders.
• Identify performance gaps across stores, areas, and regions and implement corrective action plans.
• Strengthen operational systems and processes to support continued store expansion.

Business Performance & Profitability

• Drive achievement of sales, profitability, productivity, and operational targets.
• Monitor store and area performance using key QSR operating and financial metrics.
• Manage labor productivity, food costs, operating expenses, controllable costs, and other key profitability drivers.
• Analyze business performance and develop initiatives to improve underperforming stores and territories.
• Participate in annual operating plans, budgeting, forecasting, and business reviews.

Operational Excellence

• Establish and maintain consistent operational standards across the store network.
• Lead continuous improvement initiatives to increase efficiency and store productivity.
• Ensure operational readiness for new store openings, expansion, and business growth.
• Strengthen systems, controls, and operating disciplines across all levels of field operations.

People Leadership

• Lead, coach, and develop Operations Managers, Area Managers, and other operational leaders.
• Build a strong leadership pipeline and succession plan for critical operations positions.
• Establish a high-performance culture centered on accountability, execution, customer service, and business results.
• Partner with HR on manpower planning, leadership development, employee engagement, and retention.

Customer Experience & Brand Standards

• Ensure consistent delivery of the brand's customer experience standards across all stores.
• Monitor customer feedback and operational service indicators.
• Develop and implement initiatives to improve service quality, customer satisfaction, and brand experience.

Compliance & Risk Management

• Ensure compliance with food safety, sanitation, occupational health and safety, labor regulations, government requirements, and company policies.
• Maintain operational and audit readiness across the store network.
• Ensure timely corrective actions for audit findings and operational compliance issues.

REQUIRED EXPERIENCE

The client is specifically looking for candidates who meet the following core requirements:

• At least 8–10 years of progressive operations leadership experience, with substantial experience in the Quick Service Restaurant (QSR) industry.
• Proven experience managing, overseeing, or providing senior operational leadership to a large-scale QSR network of approximately 100 or more stores.
• Experience leading Area Managers, Operations Managers, District Managers, Regional Managers, or equivalent multi-store leaders.
• Strong understanding of QSR store operations, P&L management, sales, food and labor costs, productivity, customer service, food safety, and operational compliance.
• Demonstrated success in improving sales, profitability, operational KPIs, store performance, and execution standards.
• Experience working within a high-volume, fast-paced, multi-site restaurant environment.
• Strong capability in business planning, performance management, organizational leadership, and execution.

EDUCATION

• Bachelor's Degree in Business Administration, Management, Hospitality Management, Industrial Engineering, or a related discipline.
• MBA or Master's Degree is an advantage but not required.

KEY COMPETENCIES

• Large-Scale QSR Operations
• Multi-Store Leadership
• P&L and Financial Management
• Sales and Profitability Improvement
• Operational Excellence
• Store Performance Management
• Area and Regional Operations
• Food Safety and Compliance
• Customer Experience
• People and Leadership Development
• Business Planning and Execution
• Change and Expansion Management
• Data-Driven Decision Making

WHY CONSIDER THIS OPPORTUNITY?

• Lead operations for a growing and highly recognized QSR organization.
• Take ownership of a substantial and expanding nationwide store network.
• Work directly with senior leadership and key business decision-makers.
• Influence operational strategy, profitability, organizational capability, and future expansion.
• Receive a competitive executive compensation and benefits package.
• Take on a high-impact leadership position with significant visibility across the organization.

Only candidates whose experience substantially aligns with the QSR and large-scale multi-store requirements will be prioritized for further assessment.