Operations Hire Ahead- Loan Servicing

Learn and perform various duties within the Operations Teams. Ensures member satisfaction through courteous, accurate, and efficient service.

Duties and Responsibilities:

• Pick up, sort, and process mail from USPS

• Image and review documents for readability and storage

• Assist with mail and Green Bags for the MSC and branch locations

• Consumer loan file maintenance completion

• Securing liens on titles for consumer loans

• Review and process faxes, emails and phone calls

• Process real estate payoff quotes

• Maintain homeowner’s insurance records

• Key mortgage payments

• Process reconveyances-Assist with account research including photocopy requests, statement reviews etc.

• Deposit account maintenance and various transaction processing

• Processing Deposit reports to ensure proper account maintenance

• Ensure member satisfaction through courteous, accurate, and efficient service.

• Maintain and support positive vendor relationships.

• Complete various card and ATM maintenance

• Interpreting and keying system exceptions related to card accounts

• Additional duties as assigned

Qualifications:

High School diploma / GED required. 0-3 years of experience preferred. Ability to work with little supervision. Must be organized. Good communication and interpersonal skills. Ability to always maintain the confidentiality of Credit Union and member records.

Performance Standard:

A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Must be accurate in balancing and account research. Be able to diagnose simple problems. Professional in appearance, attendance, quality, and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).

• Sit for extended periods of time.

• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.

• Repetitive motion using wrists, hands, and fingers.

• Reach keyboards.

• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

This role offers benefits, including:

• Competitive Pay
• Medical, Dental, & Vision Insurance
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts
• And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.