Operations Improvement Manager

About the role

Reporting to the Chief Commercial Officer, the Operations Improvement Manager is the integrating function across ORDCO's business units: Merchandise, Agronomy, Operations, Cotton Services, Administration and Compliance. You'll lift operational efficiency, improve planning and forecasting, set up meaningful KPIs and make sure improvements stick. This is an operations and business improvement role. It is not an IT, ERP or accounting role.

Key responsibilities

• Lead business performance and continuous improvement initiatives across all business units
• Establish KPIs, performance frameworks, management reporting and dashboards
• Lead business planning and forecasting, including inventory, stock turn, fertiliser demand and seasonal planning
• Review warehouse, yard, depot and fertiliser handling processes to remove bottlenecks and lift throughput
• Improve freight, logistics and supply chain coordination into and out of the Kimberley
• Improve utilisation of fleet, plant, equipment and assets, including fleet allocation and maintenance scheduling
• Optimise warehouse layouts, depot processes and delivery routing
• Negotiate and manage contracts with freight carriers, linehaul subcontractors, 3PLs and local suppliers
• Support workforce planning, rostering and resource allocation through peak and off-peak seasons, with a focus on staff utilisation and overtime reduction
• Analyse revenue, cost, volume and service data, and support pricing, tenders, budgets and rate reviews

About you

• Significant management experience in transport, logistics, supply chain, manufacturing, resources, agribusiness, government services or a similar complex operation
• A track record of delivering measurable improvement through KPIs, forecasting, planning and process change
• The ability to analyse operational, financial and inventory data to support commercial decisions
• Experience leading change and influencing outcomes across multiple teams
• Experience leading large operational workforces, including managers and supervisors
• Comfortable working between blue collar and white collar teams, and respected on the yard floor as well as in the boardroom
• Warm and approachable, but firm on accountability
• Resilient and persistent: you don't give up easily, and you follow through
• Current Australian driver's licence

About us

ORDCO is a grower-owned agricultural cooperative based in Kununurra, Western Australia. It supports growers across Northern Australia with merchandise, agronomy, fertiliser distribution, cotton services, grain and logistics support. As a cooperative, ORDCO exists to create long-term value for its members through reliable service, trusted advice and efficient supply chains.