Operations Intern

Operations Intern

Consumers Credit Union is looking to hire a passionate Operations Intern. As an Operations Intern, you will participate in both departmental and cross-functional projects focused on improving member experiences at our corporate office in Kalamazoo.

Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.

What you will do:

• Learn to efficiently utilize multiple operational systems including Debit, Credit, ACH, Wires, Online Banking, TellerPlus+ and other core platforms to effectively manage member and employee needs.
• Shadow multiple roles across the Operations Department such as:
• • Card Operations
  • Deposit Operations
  • ITM Operations
  • System Operations
  • Facilities and Project Management
• Contribute to various potential projects such as:
• • ITM Replacement
  • Contactless Migration at ATMs
  • Dispute Platform Enhancements
  • Migration to Cloud Environment for Instant Issue
• Provide effective communication and collaboration across various departments, ensuring alignment and information flow between teams.
• Understand and help maintain Service Level Agreements, ensuring operational standards are consistently met.
• Interact with vendors and gain experience in vendor management processes, including exposure to contracts and invoicing procedures.

What you will bring to the table:

• College junior or equivalent
• Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. Also, the desire to learn and use new technology
• Communication Excellence - strong verbal and written communication skills
• Detail-Oriented Efficiency – Ability to work at a fast pace while maintaining a strong attention to detail an organization
• Member-Focused Mindset – A passion for superior member experience and a servant leader attitude for tackling challenges. You will be the solution and act purposeful as you play a key role in developing this cross-functional role.
• Growth-Oriented – Open to feedback and committed to applying it to improve performance

What you will gain:

• Hands-on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship.
• Networking opportunities with professionals and other interns
• Job shadowing experience outside of your department
• College credit eligibility
• Hands-on industry training
• Mentorship from experienced team members
• Volunteering Opportunities

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.