Operations Intern

About the job

Operations Intern

• Location: NoidaCompany: MOSHA HealthExperience: 1–2 years preferred; strong internship experience considered
• Education: B.Tech / M.Tech / B.Com / M.Com / BBA

About MOSHA- MOSHA is a gut health company building a modern range of functional foods and natural gut health products.

• We have worked with 1,000+ customers dealing with concerns such as acidity, bloating, IBS, GERD and other digestive issues. We are now building a modern D2C health brand combining time-tested Indian ingredients and gut health rituals with contemporary products and experiences.

About the Role

• We are looking for a highly organised, analytical and hands-on Operations Executive who can help manage the day-to-day engine of our business.

• This is a generalist role with exposure across logistics, e-commerce, finance, customer engagement, supply chain, vendors and business reporting.

• You will work closely with the founders and get broad exposure to how a fast-growing health D2C business operates.

• The ideal candidate is someone who enjoys solving problems, working with data, coordinating with multiple stakeholders and getting things done.

Key Responsibilities

1. Logistics & Order ManagementManage day-to-day order processing and fulfilment

• Coordinate with courier/logistics partners for pickups, deliveries, delays, RTOs and returns
• Track orders and ensure timely resolution of delivery issues
• Monitor COD orders, cancellations, RTO and return rates
• Maintain accurate operational records

2. E-commerce Operations

Manage day-to-day operations across the MOSHA website and e-commerce platforms

• Monitor orders, payments, discounts, inventory and product listings
• Coordinate with technology/e-commerce partners to resolve operational issues
• Support website and checkout optimisation
• Ensure smooth customer journey from order placement to delivery

3. Supply Chain & Inventory

Track inventory levels and ensure adequate stock availability

• Coordinate with manufacturers, packaging vendors and other suppliers
• Maintain purchase orders and inventory records
• Track production and replenishment timelines
• Identify potential stock-outs and supply chain bottlenecks
• Support demand planning and inventory forecasting

4. Vendor Management

Coordinate with manufacturers, logistics companies, packaging suppliers and other vendors

• Obtain quotations and compare costs
• Track vendor deliverables, timelines and payments
• Maintain vendor records and documentation
• Follow up proactively to ensure timely execution

5. Basic Accounting & Financial Management

Maintain basic records of business expenses, purchases, invoices and payments

• Track receivables and payables
• Reconcile orders, payments and settlements
• Coordinate with the CA/accounting team
• Prepare basic financial trackers and cash-flow/MIS reports
• Ensure bills and supporting documents are properly maintained

6. Customer Engagement

Handle operational customer queries through WhatsApp, email and other channels

• Coordinate with customers regarding orders, deliveries, returns and replacements
• Identify recurring customer issues and suggest improvements
• Maintain customer feedback and issue trackers
• Work closely with the customer experience team to improve service quality

7. Data Analysis & MIS

Prepare regular MIS reports covering sales, orders, inventory, logistics and customer metrics

• Track key operational KPIs
• Analyse data to identify trends, inefficiencies and operational gaps
• Maintain dashboards and trackers using Excel/Google Sheets
• Provide actionable insights to the management team

What We're Looking For - 1–2 years of relevant work experience, preferably in e-commerce, logistics, D2C, FMCG, consumer tech or consumer brands

• Candidates with strong internship experience will also be considered
• B.Tech / M.Tech / B.Com / M.Com / BBA or equivalent
• Strong Excel / Google Sheets skills
• Comfortable working with numbers and analysing data
• Strong organisational and follow-up skills
• Excellent communication and coordination abilities
• High attention to detail
• Ability to manage multiple tasks simultaneously
• Proactive, hands-on and comfortable working in a fast-paced environment
• Willingness to take ownership rather than wait for instructions

Why Join MOSHA?

• Work directly with the founding team
• Get broad exposure to D2C, e-commerce, health & wellness, supply chain, finance and operations
• Opportunity to take ownership of important business processes from day one
• Fast-paced startup environment with significant learning and growth
• Exposure to the rapidly evolving health, wellness and e-commerce industry
• If you are someone who enjoys working across functions, solving problems and building things from the ground up, we'd love to hear from you.