Operations Intern

Key Responsibilities

• Handle and resolve student/applicant queries across email, phone calls and the CRM with quick turnaround and clear follow-ups.
• Log, track and update every interaction in the CRM so records stay accurate and up to date.
• Follow up on pending queries and make sure nothing slips through the cracks.
• Maintain and organise operational data in Excel (lists, trackers, basic cleanup).
• Build and publish regular reports using dashboards — query volumes, resolution times, pending items and other key metrics.
• Coordinate with internal teams (admissions, academics, marketing) to escalate and close student issues.

Requirements

Technical

• Excel (intermediate): comfortable with formulas (VLOOKUP/XLOOKUP, IF, SUMIF/COUNTIF), pivot tables, sorting/filtering, and cleaning up messy data.
• Dashboards / reporting: able to read, update and publish reports from dashboard tools (Google Sheets dashboards, Looker Studio, or similar). Willing to learn our stack if new to it.
• CRM: prior experience with any CRM is a plus (not mandatory — we'll train).

Communication

• Strong written English for email responses — clear, polite, professional.
• Confident verbal communication for handling phone queries.
• Hindi/Hinglish comfort is a plus for connecting with students and parents.

Behavioural

• Organised and detail-orientated — you don't lose track of open items.
• Responsive and proactive — quick to reply, quicker to follow up.
• Patient and empathetic when dealing with students and parents.
• Able to juggle multiple queries without dropping quality.

Eligibility

• Students (final or pre-final year) or recent graduates.
• Able to commit to the full internship duration and be able to join full-time incase of PPO.

Who Should Apply?

• Students or recent grads looking to build hands-on experience in Program operations and support.
• Anyone comfortable with data, dashboards and Excel who enjoys turning numbers into clear reports.
• People who are responsive, organised and genuinely good at communicating — over email, phone and chat.
• Those who like solving problems and don't mind owning queries end-to-end.
• Bonus if you've worked with a CRM or in an edtech/admissions setup before.

What You'll Learn

• How a real admissions / support operation runs end-to-end.
• Hands-on CRM skills — managing pipelines, logging interactions and clean data hygiene.
• Practical Excel and dashboard reporting you can carry into any data/ops role.
• How to handle real customer (student/parent) conversations with professionalism.
• Cross-team coordination inside a fast-moving edtech startup.
• Exposure to how data drives decisions in marketing and admissions.