Operations Intern

About FOMO Pay
Founded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the Middle East. The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services. The firm offers its three flagship products:

• FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBiz – Facilitate businesses' everyday requirements for transactional banking needs
• FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Visit www.fomopay.com for more information.
For recruitment inquiries, contact [email protected].

Join and Grow with us!

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

About the role

This role provides on-the-ground support to merchants, including payment terminal deployment, onsite visits, staff training, and POSM management. It involves coordinating deployment schedules, troubleshooting merchant issues, and working closely with the Digital Payments team. Strong communication, organization skills, and willingness to travel are essential.

Key Responsibilities:

• Provide on-the-ground support for merchants which may include onsite visits, staff training, as well as device and Point of Sale Machine (POSM) distribution
• Schedule and arrange deployment appointments with merchants from different industries
• Build and maintain visibility of internal devices and POSM materials
• Troubleshoot and resolve any issues with merchants by liaising with the internal team
• Work closely and provide assistance to the Digital Payments team

Requirements:

• Able to converse well in English and Chinese in order to liaise with English and Chinese-speaking merchants
• Strong logical thinking and organization skills
• Good communication and persuasive skills
• Responsible and self-motivated individuals
• A cheerful and outgoing personality will be advantageous
• Ability to multi-task and work effectively and efficiently in a fast-paced environment
• Willing to travel around to deploy payment terminals (70%-80% out of office)