Operations Intern

Company Description

SoWell is a wellness ecosystem focused on hotels and properties, creating tailored experiences that enhance guest wellbeing. The company designs and delivers wellness programs and protocols in collaboration with expert facilitators and trusted brands. These offerings are built around what guests genuinely need, helping properties differentiate their services and elevate the overall stay. SoWell combines hospitality insight with wellness expertise to deliver impactful, guest-centric solutions.

Role Description

The Operations Intern role at SoWell is a full-time, hybrid position with flexibility for some work-from-home arrangements. The intern will support daily operational activities, including coordinating wellness experiences, assisting with scheduling and logistics, and maintaining accurate records and documentation.

Responsibilities include helping with project timelines, communicating with internal teams and external partners, and tracking deliverables to ensure smooth execution of programs. The intern will also assist in basic data analysis, preparing reports, and identifying process improvements to enhance operational efficiency. This role offers exposure to wellness, hospitality, and operations management in a fast-paced, collaborative environment.

What you'll do

Events and experiences

• Plan and run logistics for sessions and events: venue, facilitators, equipment, run sheets
• Be on site to set up, check people in, and keep things on schedule
• Coordinate with facilitators on timing, needs, and payments

Partners

• Keep the partner pipeline in Notion up to date: contacts, stages, next steps
• Prepare proposals, schedules, and follow-up materials for hotels and venues
• Track what each partner has agreed to and make sure we deliver it

Customers

• Handle bookings, confirmations, and reminders
• Answer customer questions on Instagram, WhatsApp, LINE, and email
• Collect feedback after every session and log it

Systems and admin

• Build and maintain simple processes and templates in Notion
• Track event costs, revenue, and attendance in a weekly report
• Manage supplies and inventory for sessions

Who you are

• Organized. You notice the detail others miss and you close loops without being chased
• Clear communicator in English and Thai, written and spoken
• Comfortable talking to partners, facilitators, and customers
• Available for some evenings and weekends, when events happen
• Real interest in wellness, sleep, breathwork, or movement is a plus