Operations Internship

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.

The Operations Intern will be responsible for performing operational, analytical, and administrative tasks for the COO and Vice President of Operations for all properties and projects underneath Gracious Hospitality Management. The Intern will serve as a liaison between the corporate operations team and other departments within corporate and the individual properties, support business operations, produce company reports, and help ensure project deadlines are met.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Reports to the COO and the VP of Operations.
• Assists with restaurant operations, operational analysis, and market research.
• Liaises with the Culinary, Marketing, Events, and Beverage departments at corporate, and with the individual properties. Attends meetings and takes minutes.
• Types, formats, and edits reports, documents, and presentations.
• Enters data, maintains databases, and keeps records.
• Schedules appointments, maintains event calendars, sends reminders, and performs other administrative organizational tasks.
• Supports service at the properties as assigned.
• Assists with communication and company marketing campaigns as instructed.
• Performs other related duties as assigned.

Skills & Experience

Primary skills and experience include, but are not limited to, the following:

• Extensive experience in creating documents and spreadsheets using software such as Microsoft Word, Excel, and Powerpoint and Google Docs, Sheets, and Slides.
• Effective communicator of information in writing and visually.
• Strong quantitative and analytical skills.
• Exceptional interpersonal skills with the ability to manage internal and external correspondence.
• Advanced typing, note-taking, recordkeeping, and organizational skills.
• Knowledge of GHM brand, culture, and product.
• Available to work weekends, nights, and holidays as the business dictates.
• Fluent in written and spoken English.

Standards:

• Upholds GHM's mission to delight our customers.
• Consistently performs actions that positively impact the customer experience, and identifies opportunities to delight in all planning and processes.
• Display knowledge of the brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability, and stewardship.
• Maintain professional and respectful behavior when in contact with guests, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety standards.
• Comply with federal, state, and local laws and regulations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.
• Occasionally crouch and climb.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Sit or stand for prolonged periods at a desk while working on a computer.
• May be asked to travel to visit vendors or different company locations.

New York State’s Pay Transparency Law requires employers to include a range of pay for
all advertised job, promotion, or transfer opportunities.

New York Pay Range

$20—$25 USD

Benefits (with variation for full-time/part-time employment):

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Paid Time Off

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Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [email protected].