Operations IT Support

About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand

At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter.

As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses.  The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavor.

About the role

The role of the Operations Analyst is to be part of CodeBlue’s Network Operations Centre (NOC) – focused on centralised systems engineering by ensuring the performance, availability and stability of our customers IT systems and applications. The Operations Analyst role performs monitoring of alerts for servers & network devices, as well as backup software, for CodeBlue and CodeBlue customer environments as per our SLA’s. You will also be performing maintenance tasks including patching of Windows servers & workstations, and device firmware.

Skills & experience

We are looking for someone with Operational Support experience, who has ideally previously worked in an MSP environment.

Technical requirements include:

• Ideally 1 - 2 years’ experience in a Technical Support role
• Strong people and customer service orientation
• Knowledge of Microsoft Systems including, O365, Azure, Windows Server
• Patch Management / Windows Updates
• Hypervisors (VMware, Hyper-V)
• Backups (Veeam, Azure)
• Antivirus / MDR
• TCP/IP Networking (LANs, WANs)

Benefits

• Career Development and learning opportunities
• Fully funded Southern Cross Healthcare and Marram Insurance
• Enhanced leave entitlements, including birthday leave
• Staff discounts
• Long service awards

This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online.  Get in touch with us today!

Please note that applicants with the right to work in New Zealand will only be considered for this position!