Operations Lead

Deploying autonomous robots into hospitals is operationally complex — every site is different, every stakeholder has different needs, and uptime is non-negotiable. As our operations lead, you'll be the person who makes the fleet run. You'll lead a small field team, own the end-to-end deployment and uptime of STAT, TOTE, LIFT, and LIFT+ across our hospital sites, and build the operational infrastructure that lets us scale from a handful of deployments to many. This is a foundational role — the processes you build will define how we operate for years.

What you'll do

• Lead and develop a small field operations team — setting priorities, running the cadence, and growing people
• Manage field deployments end-to-end — site readiness, installation, commissioning, and handoff at each new hospital
• Own fleet uptime across all live sites — monitor performance, triage issues, and drive fast resolution
• Build the ops playbook from scratch — deployment runbooks, escalation paths, maintenance schedules, and training materials
• Act as the primary operational point of contact for hospital stakeholders — facilities, nursing, logistics, and IT teams
• Feed field learnings back to engineering and product

What we're looking for

• 3–5 years in field operations, deployment, or technical operations — ideally involving physical hardware or equipment
• Proven experience leading a small team — you know how to set direction, hold people accountable, and help them grow
• A builder mindset — you've created processes and documentation where none existed before
• Strong stakeholder management — comfortable navigating complex institutional environments
• Comfortable with ambiguity — able to make good decisions quickly when the playbook doesn't exist yet
• Willingness to travel to hospital sites for deployments and ongoing support

Nice to have

• Experience working in or alongside hospital operations
• Familiarity with medical device or regulated equipment deployment
• Technical background — comfortable with hardware troubleshooting
• Experience with robotics, autonomous systems, or fleet management
• Background in logistics, facilities, or supply chain operations