PT Duma Kreasi Indonesia
Operations Lead
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 144,000,000 – IDR 180,000,000 / year
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
30 August 2026
What they need
Key Responsibilities
1. Fulfillment Operations
Oversee daily order processing
Ensure all orders are packed and shipped accurately & on time
Monitor SLA for order dispatch and delivery performance
Handle escalation for delayed, failed, or problematic orders
Coordinate with Customer Service for order-related issues (returns, exchanges, complaints)
2. Warehouse Management
Supervise inbound (stock receiving, QC) and outbound (picking, packing, shipping)
Ensure inventory accuracy (stock opname, cycle count, adjustments)
Maintain organized warehouse layout & product categorization
Ensure proper handling of preorder stock and reserved items
Control shrinkage, damage, and stock discrepancies
3. Team Leadership
Lead and manage warehouse team (admin, picker, packer, QC, inventory)
Set daily/weekly targets and monitor team productivity
Train and develop team to improve efficiency and accuracy
Manage SOPs and ensure team compliance
4. Process Improvement
Evaluate current workflows and implement improvements for efficiency
Work closely with Sales Team , WMS, POS systems (e.g. iSeller integration)
Optimize fulfillment flow (especially for preorder & high-volume periods)
Ensure readiness during campaigns (sale, launches, peak season)
5. Reporting & Monitoring
Track key metrics: order accuracy, dispatch time, return rate, stock accuracy
Prepare weekly & monthly operational reports
Analyze data to identify bottlenecks and improvement opportunities
Requirements
Experience
Minimum 5 years in operations / warehouse / fulfillment (preferably in fashion or e-commerce)
Experience managing teams (min. 5–10 people)
Familiar with WMS systems & inventory management
Experience handling high SKU & fast-moving items is a strong advantage
Skills
Strong leadership and team management
Detail-oriented with high accuracy mindset
Problem-solving and decision-making under pressure
Good understanding of logistics & supply chain flow
Data-driven (comfortable with reports & performance tracking)
Position : Full Time
Location : South Jakarta
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