Operations Lead

• We’re looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in New York, NY
• Lead Property Turnovers: Oversee the full apartment preparation process—from coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins
• Own Onsite Readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in
• Field Coordination & Team Supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations
• Perform Quality Control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations
• Hands-On Support: Step in to help with urgent needs—whether that’s swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts
• Drive Efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized

Benefits

• Transportation and cell phone reimbursement
• Health, Dental, Vision and Life Insurance
• Paid Family Leave
• Flexible PTO
• Complimentary accommodation in Blueground locations - Up to 14 days of free stays at Blueground apartments around the world every year!- This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction
• 2–3 years of experience in a supervisory or team lead role—ideally in field ops, facilities, hospitality, or housekeeping
• Strong communicator with a customer-first mindset and a positive, can-do attitude
• Tech-savvy—familiar with tools like Slack, G Suite, and mobile apps
• Physically capable of lifting 30Ibs and being active for most of the workday
• A flexible team player who thrives in a dynamic, constantly evolving environment
• Comfortable performing basic handyman tasks and minor repairs
• Valid driver’s license
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement
• Availability to work SAT/SUN/MON
• Additional Requirements:
• Ability to drive a company van-sized vehicle
• Comfortable with a schedule that consistently includes working Saturday, Sunday & Monday