Operations Lead

JOB SUMMARY

We are looking for a highly organized, creative, customer-focused, and commercially minded Fashion & Art Gallery Manager to oversee the daily operations of our fashion and art gallery.

The successful candidate will be responsible for managing the gallery's day-to-day activities, supervising staff, driving sales, maintaining excellent customer service, coordinating exhibitions and displays, managing inventory, and ensuring that the gallery consistently presents a professional and welcoming environment.

This role requires someone who understands both fashion and art, has strong business and people-management skills, and can turn customer interest into sales while maintaining the creative identity of the gallery.

KEY RESPONSIBILITIES

1. Gallery Operations

• Oversee the day-to-day operations of the fashion and art gallery.
• Ensure the gallery opens and closes according to approved schedules.
• Maintain a clean, organized, attractive, and professional gallery environment.
• Ensure artworks, fashion pieces, accessories, and other products are properly displayed and presented.
• Monitor the condition, arrangement, and security of displayed items.
• Coordinate daily activities to ensure smooth gallery operations.
• Develop and implement operational procedures where necessary.
• Ensure company policies and procedures are followed by all staff.

2. Sales & Business Development

• Develop and implement strategies to increase gallery sales and revenue.
• Monitor daily, weekly, and monthly sales performance.
• Set sales targets for the team and monitor progress.
• Identify opportunities to attract new customers and retain existing ones.
• Build relationships with collectors, fashion clients, corporate customers, art enthusiasts, and other relevant customers.
• Follow up on leads, enquiries, quotations, and potential sales.
• Explore partnerships, collaborations, events, and other opportunities that can generate revenue.
• Prepare regular sales reports for management.
• Ensure proper pricing, invoicing, payments, and sales documentation.

3. Customer Experience

• Ensure customers receive a warm, professional, and memorable experience.
• Handle customer enquiries and provide knowledgeable information about products and artworks.
• Resolve customer complaints professionally and promptly.
• Build strong relationships with high-value and repeat customers.
• Understand customer preferences and recommend suitable fashion pieces, artworks, or products.
• Maintain high standards of customer service across all channels, including walk-ins, phone calls, WhatsApp, and social media enquiries.

4. Staff Management

• Supervise, coordinate, and manage gallery staff.
• Assign daily responsibilities and monitor staff performance.
• Prepare work schedules and ensure adequate staffing.
• Train and coach employees on customer service, sales, product knowledge, and gallery procedures.
• Monitor punctuality, attendance, appearance, and professional conduct.
• Conduct performance reviews and provide feedback to team members.
• Address staff issues in line with company policies.
• Promote teamwork, accountability, and professionalism.

5. Inventory & Stock Management

• Monitor inventory levels for fashion items, artworks, accessories, and other products.
• Maintain accurate records of stock received, sold, transferred, damaged, or returned.
• Conduct regular stock checks and reconciliations.
• Ensure products and artworks are properly labelled and documented.
• Identify slow-moving, fast-moving, damaged, or missing items.
• Work with management to plan restocking and inventory requirements.
• Ensure proper handling, storage, and preservation of artworks and fashion pieces.

6. Art Exhibition & Event Coordination

• Assist in planning and coordinating art exhibitions, fashion showcases, launches, private viewings, and other gallery events.
• Coordinate with artists, designers, vendors, event partners, and other stakeholders.
• Assist with exhibition setup, artwork placement, product arrangement, and event logistics.
• Ensure exhibitions and displays align with the gallery's brand and standards.
• Support promotional activities for exhibitions and special events.
• Maintain good relationships with artists, designers, collectors, and creative partners.

7. Marketing & Brand Visibility

• Work with the marketing/content team to promote the gallery and its products.
• Contribute ideas for social media campaigns, events, promotions, and customer engagement activities.
• Identify trends in fashion, art, lifestyle, and customer preferences.
• Support the creation of engaging in-gallery experiences and promotional activities.
• Represent the gallery professionally at events, meetings, exhibitions, and partnership opportunities.
• Help maintain a strong and consistent brand image.

8. Financial & Administrative Management

• Monitor daily sales and cash collections.
• Ensure all transactions are properly recorded and documented.
• Monitor operating expenses and report unusual or unnecessary expenses.
• Prepare daily, weekly, and monthly operational reports.
• Monitor sales against targets and budgets.
• Ensure proper handling of company property and assets.
• Work with the accounts/finance team on reconciliations and financial reporting.
• Maintain accurate operational records and documentation.

9. Business Improvement

• Identify operational challenges and recommend practical solutions.
• Monitor competitors, market trends, customer preferences, and industry developments.
• Suggest new products, services, events, collaborations, and revenue opportunities.
• Recommend improvements to customer experience and gallery operations.
• Contribute to the development and implementation of business strategies.

REQUIRED QUALIFICATIONS

• Bachelor's degree or HND in Business Administration, Management, Marketing, Fine Arts, Fashion, Arts Management, Hospitality, or a related field.
• Minimum of 3–5 years of relevant work experience, preferably in gallery management, fashion retail, luxury retail, creative businesses, hospitality, or a similar customer-facing management role.
• Proven experience managing a team.
• Proven experience in sales and business development.
• Strong understanding of customer service and retail operations.
• Good knowledge or genuine interest in fashion, art, design, or the creative industry.
• Strong organizational and administrative skills.
• Good knowledge of Microsoft Office/Google Workspace.
• Experience using POS systems, inventory management systems, CRM tools, or other business software is an advantage.

REQUIRED SKILLS

The ideal candidate should demonstrate:

• Leadership and people-management skills
• Strong sales and negotiation skills
• Customer relationship management
• Business development skills
• Excellent communication skills
• Strong organizational skills
• Attention to detail
• Problem-solving ability
• Financial awareness
• Inventory management
• Event coordination
• Creativity and good aesthetic judgment
• Commercial awareness
• Ability to multitask and work under pressure
• Professional appearance and conduct
• Strong initiative and accountability

PERSONAL ATTRIBUTES

We are looking for someone who is:

• Confident and professional
• Creative and commercially minded
• Customer-focused
• Proactive and self-motivated
• Well-organized
• Honest and trustworthy
• Detail-oriented
• Presentable and articulate
• Comfortable working with different types of customers
• Passionate about fashion, art, culture, and design
• Able to lead a team while also being hands-on
• Comfortable working in a fast-paced creative environment

KEY PERFORMANCE INDICATORS (KPIs)

Performance in this role will be measured based on:

• Achievement of monthly and quarterly sales targets
• Customer satisfaction and retention
• Growth in customer base
• Staff productivity and performance
• Inventory accuracy and stock control
• Reduction of stock losses and discrepancies
• Gallery presentation and operational standards
• Successful execution of exhibitions and events
• Business development and partnership opportunities
• Accuracy and timeliness of reports
• Overall operational efficiency

WORKING CONDITIONS

• This is a full-time, on-site position.
• The role may require weekend, evening, or extended hours during exhibitions, events, launches, or special activities.
• The successful candidate must be comfortable interacting with customers, artists, designers, vendors, corporate clients, and other stakeholders.

Pay: ₦150,000.00 per month

Work Location: In person