Operations Lead (IT)

Our Company

EOS IT Solutions is a global technology and logistics company that delivers innovative, customer-focused solutions to some of the world's leading organisations. We are committed to operational excellence, collaboration, continuous improvement, and creating an environment where our people can thrive and grow.

Reports To

Sales and Procurement Operations Lead, APAC and UK

Role Summary

The Operations Lead, APAC leads regional quoting, procurement, and order management activities from Singapore, driving operational excellence, customer satisfaction, supplier performance, compliance, and continuous improvement across the region.

The successful candidate will work closely with Sales, Sales Support, Finance, Trade Compliance, Partner Management, Vendors and Distributors, PMO, and Customer Service teams to improve fulfilment performance and support continued growth across APAC.

Key Responsibilities

Team Leadership

• Lead, coach, and develop the Sales & Procurement Operations and Order Management teams.
• Manage team performance, resourcing requirements, escalations, and alignment with global headquarters.
• Conduct regular operational reviews and synchronisation meetings with HQ and US operations teams to support global opportunities and strategic initiatives.

Sales and Procurement Management

• Lead quoting, procurement, sourcing, and supplier performance management activities.
• Ensure accuracy, responsiveness, compliance, and effective issue resolution across operational processes.
• Partner with cross-functional stakeholders to coordinate complex opportunities and business requirements.
• Collaborate with Partner Management, Trade Compliance, Logistics, and Finance teams to support successful execution.

Order Management

• Lead timely and accurate order execution from purchase order receipt through invoicing.
• Provide regular order status updates and support the resolution of customer issues.
• Identify and remove operational bottlenecks to improve service delivery.
• Monitor order backlog and implement actions to improve fulfilment speed and efficiency.
• Coordinate with Trade Compliance, Logistics, Warehouse, PMO, and Finance teams to ensure smooth and on-time delivery.

Process Improvement, Governance and Reporting

• Drive continuous process improvement initiatives across APAC operations functions.
• Maintain standard operating procedures, internal controls, and policy compliance requirements.
• Support systems enhancements and digital transformation initiatives.
• Monitor and analyse key operational metrics and recommend performance improvements.
• Develop strong stakeholder relationships and provide leadership with updates on performance, risks, and key initiatives.

What Success Looks Like

In this role, success will be demonstrated through:

• A high-performing and engaged operations team.
• Consistent achievement of APAC service-level objectives.
• Improved customer satisfaction and reduced order cycle times.
• Enhanced procurement efficiency, supplier performance, and risk management practices.
• Successful delivery of operational improvement initiatives that support business growth and scalability.

Required Qualifications

Education

• Bachelor's degree in Business, Supply Chain Management, Operations, Purchasing, Logistics, or a related discipline.
• Professional certifications such as CIPS, APICS, CSCP, Lean Six Sigma, or PMP are advantageous.

Experience

• 8 to 10+ years of experience across sales operations, procurement, order management, or supply chain functions.
• 5+ years of people leadership experience.
• Demonstrated experience managing stakeholders across the APAC region and delivering operational improvements within complex environments.

Technical and Leadership Skills

• Proficiency with ERP platforms, order management systems, CRM tools, and advanced Excel reporting.
• Strong understanding of procurement, order management, and order-to-cash processes.
• Proven leadership, coaching, stakeholder management, and change management capabilities.
• Strong analytical skills and the ability to balance competing priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to operational excellence.

Belonging at EOS

At EOS, we believe that diverse experiences, perspectives, and backgrounds strengthen our teams and drive innovation. We are committed to creating an inclusive environment where every employee feels respected, valued, and empowered to contribute.

We are proud to be an equal opportunity employer and consider all qualified applicants based on merit, skills, experience, and business needs. We encourage applications from individuals of all backgrounds and are committed to providing an accessible and supportive recruitment experience for everyone.