Operations Leader

Join Brisbane’s Leading Pool Care Specialist – Operations Leader

$70,000–$80,000 + Super

Leadership Role | Scheduling & Quoting | Technical Troubleshooting

Swimart Sunnybank is expanding, and we’re seeking an experienced and motivated Operations Leader to oversee our service team of 4 Technicians, manage daily operations, and deliver exceptional customer outcomes.

If you’re a hands‑on leader with strong technical knowledge and a passion for developing people, this role offers the perfect blend of field work, coordination, and operational leadership.

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Your Role: Lead, Coordinate & Elevate Our Service Operations

As our Operations Leader, you will take ownership of the smooth running of our service department. Your responsibilities include:

• Scheduling & Workflow Management — Plan, coordinate, and optimise daily service routes to maximise efficiency, minimise travel time, and ensure timely customer service.
• Quoting & Job Scoping — Prepare accurate quotes for equipment installations, repairs, maintenance packages and green pool recover. Communicate clearly with customers to help them understand options and make informed decisions.
• Advanced Troubleshooting — Provide expert support to technicians on complex equipment faults, water chemistry issues, and system diagnostics. Step in for difficult jobs when required.
• Team Leadership & Development — Mentor technicians, support onboarding, and ensure consistent service standards across the team.
• Customer Engagement — Build strong relationships, handle escalations professionally, and ensure every customer receives exceptional service.
• Operational Oversight — Maintain quality, safety, and compliance across all service activities while driving continuous improvement.

This role suits someone who enjoys being both hands‑on and strategic — leading people while staying connected to the technical work.

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What You’ll Bring

We’re looking for a leader who is:

• Friendly, approachable, and confident guiding a team
• Organised, reliable, and strong in planning and coordination
• Skilled in technical problem‑solving and decision‑making
• Comfortable working independently and collaboratively

Role Requirements:

• Previous experience in pool servicing, maintenance, or equipment installation
• Strong technical knowledge of pumps, filters, chlorinators, and cleaning systems
• Experience with scheduling, quoting, or operational coordination (highly regarded)
• Manual Driver’s Licence (QLD – essential)

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Why Lead with Swimart?

• Competitive salary: $70,000–$80,000 + Super (higher packages for senior leaders)
• Leadership development and ongoing technical training
• Supportive, friendly team culture
• Service vehicle provided
• Clear pathways to senior management
• Be part of a respected brand with decades of customer trust

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Hours & Flexibility

We operate 7 days a week to best serve our customers. We aim to create a balanced schedule for all team members.

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Apply now to join the Swimart Sunnybank team – where your skills are valued, and your future is bright!