Operations Liaison

Job Summary

To support the Business Director with operational coordination across the practice, acting as a central point for day-to-day issues and service delivery support. The role takes ownership of coordinating key operational areas including IT and digital systems, health and safety, facilities and governance, helping ensure services are delivered safely, efficiently and consistently.

32 per week worked over 4 days (including a Monday)

Job Type Permanent, in-person

Main duties of the job

This role will provide operational oversight and act as a central coordination point for operational issues, troubleshooting day to day problems and handling matters appropriately including:

• IT and digital coordination – Provide first-line coordination and practical support for day-to-day IT and digital issues affecting operational teams, proactively progressing issues and following them through where possible.
• Act as a link between staff and external/internal system support providers, ensuring issues are logged, tracked and progressed.
• Website, Social Media and Patient Communications – Oversee patient communications via the practice website and social media, ensuring content is up to date, accurate, and aligned with service charges, and supporting the drafting, approval, and scheduling of routine updates. Taking a proactive approach to keeping content current and relevant.
• Support systems use, troubleshooting, and adoption of digital processes and help maintain operational continuity during system issues, upgrades or outages.
• Health & Safety and Premises & Facilities – Support day-to-day health and safety and premises & facilities coordination by monitoring risks, escalating issues, tracking actions, and maintaining records and policies for audits and inspections. Ensure actions are followed up and flag delays or emerging risks.
• Executive support - Provide proactive and high-level executive support to the Business Director and Board.
• Anticipate priorities, prepare papers, coordinate actions, manage follow-up activity, and support delivery against business objectives, maintaining oversight of agreed actions and deadlines.
• Governance and compliance – Support the practice’s governance and compliance framework by coordinating policies, audits, action plans, risk logs, incident follow-up, mandatory processes, and evidence gathering, while working with relevant leads to ensure responsibilities are clearly allocated and actions are progressed within agreed timescales.
• Process and systems coordination - Map, document, and embed standard operating procedures and working practices where needed while identifying opportunities to improve consistency and efficiency within agreed processes.
• Identify operational issues, gaps or inefficiencies and proactively raise and progress appropriate solutions with the relevant lead.
• Project and change support - Coordinate and support operational projects, service changes, and improvement initiatives while maintaining actions, timescales and follow-up to help keep delivery on track.
• Operational data and reporting –Prepare regular operational reports and updates for the Business Director, highlighting progress, outstanding actions, emerging issues, trends and areas requiring escalation or follow-up.

Person Specification

Essential Criteria

• Good understanding of operational processes within a healthcare setting or similarly complex service environment.
• Experience of coordinating day-to-day operations, resolving problems, and managing competing priorities.
• Experience of supporting meetings, preparing papers, maintaining action logs, and providing senior administrative or executive support.
• Experience of working across teams and building effective working relationships.
• Excellent organizational skills and the ability to coordinate multiple workstreams in a fast-paced environment.
• Strong interpersonal skills, with the ability to communicate sensitively and professionally.
• Ability to build effective working relationships and work confidently with staff at all levels.
• Strong IT and digital skills, with confidence using Microsoft 365 applications and the ability to learn and use practice systems effectively.
• Strong problem-solving skills and sound operational judgement.
• Strong project coordination skills, with the ability to manage actions, timescales and follow ups.
• Ability to work independently with agreed responsibilities and recognise when issues require escalation.
• Strong written communication and attention to detail, with the ability to produce accurate reports, correspondence and documentation.
• Ability to take responsibility for agreed areas of work, proactively progress actions and follow tasks through to completion.
• Compassionate, approachable and patient focused.
• Proactive, dependable, and solutions oriented.
• Calm under pressure, resilient and able to adapt in a changing environment.
• Committed to high standards and continuous improvement.
• Handle sensitive and confidential information with discretion and sound judgement.
• Demonstrate empathy, accountability, professionalism and a commitment to service excellence.
• Disclosure Barring Service (DBS) Check

Desirable Criteria

• Educated to A-Level level or equivalent experience in healthcare or business.
• Knowledge of health and safety requirements, supported by relevant training or qualification.
• Experience of reviewing processes and implementing improvements.

Benefits

• Friendly team and supportive environment: join our welcoming team of healthcare professionals who collaborate with not just our team, but community through our Collaborative Practice Initiative and Friends of Berrycroft charity.
• State-of-the-art facility: work in a new purpose built centre equipped with modern amenities. Enjoy the convenience of an onsite cafe and childcare providers nearby.
• Free Parking: onsite parking and electric care charging ports available.
• On-Site discounts: our in-house coffee shop, staff discount available.
• NHS Pension: NHS contribution full pension in line with annual salary.
• Blue Light Card Discounts: discounts available on thousands of brands and services.
• Employee Forum: have your voice heard and collaborate with our wider team. The team has also been instrumental in shaping our recognition framework and contributing valuable input on various initiatives.
• Employee Assistance Programme (EAP): 24-hour confidential helpline for all employees providing counselling, legal advice, and information. It is inclusive of employees immediate family members.

Pay: £16.27 per hour

Expected hours: 32.0 per week

Application question(s):

• Please let us know dates you will be available for interview.

Work Location: In person