Operations Maintenance Manager

About the role

JMK Property Management is a Miami-based property management company, and we're looking for a Maintenance Operations Manager to run the day-to-day of our maintenance department from Colombia.

This is not a call-center or ticket-closing role. You will own the maintenance operation: you decide what gets done, by whom, and in what order — and you make sure every job is properly documented so it can be invoiced. You'll lead a team of five: two remote team members and three on-site technicians in Miami handling unit renovations, work orders and day-to-day repairs across our portfolio.

We need someone proactive. Someone who sees a problem before it becomes a complaint, follows up without being asked, and keeps five people moving without us having to chase them.

What you'll do

• Lead and supervise a team of five (2 remote, 3 on-site in Miami): assign work, set priorities, and hold the team accountable to deadlines and quality standards.
• Dispatch and schedule daily work orders across our portfolio, balancing urgent repairs against ongoing unit renovations.
• Make sure every job performed is documented correctly — scope, photos, materials, labor and completion notes — so it can be invoiced accurately and on time.
• Review submitted documentation for completeness and push back when something is missing or unclear.
• Track the status of unit renovations and keep them moving so units are rent-ready as fast as possible.
• Monitor the overall condition of the properties and flag preventive work before it turns into an emergency.
• Coordinate with vendors and suppliers when work falls outside the in-house team's scope.
• Serve as the main point of contact between the maintenance team and the rest of the company — reporting status, blockers and costs to ownership.
• Be occasionally available outside regular hours for true emergencies (this is not a rotating on-call schedule).

What we're looking for

• Fully bilingual, English and Spanish — you'll work in English with U.S. ownership and vendors, and in Spanish with much of the field team. Strong spoken English is required, not optional.
• Experience at a property management company. You should already understand work orders, unit turns, make-readies, tenant repair requests and how maintenance costs get billed.
• Proven experience managing people. You've supervised a team before and you're comfortable holding adults accountable, remotely, without micromanaging.
• Hands-on experience with property management software — AppFolio, Buildium, Yardi, Propertyware or similar — specifically the maintenance and work order side.
• Strong documentation discipline. Our invoicing depends on the paperwork being right. Detail matters here more than speed.
• Proactive by default. The people who succeed here are the ones who come to us with the problem and the proposed solution at the same time.
• Reliable high-speed internet, a working computer, and a quiet place to take calls.
• Availability during U.S. Eastern Time business hours.

Nice to have

• Technical understanding of trades (plumbing, electrical, HVAC) — enough to scope a job, question a quote and judge whether work was done right.
• Experience managing renovation projects or unit turnovers end to end.
• Experience working remotely for a U.S.-based company.

What we offer

• $1,700 – $1,800 USD per month, paid in USD.
• 100% remote — work from anywhere in Colombia.
• Real ownership of a department, not a narrow task list. You'll run it.
• A small, direct company where you talk to the decision-maker every day.
• Long-term, stable position with a company that's growing.