Operations Management Practitioner

Key Responsibilities:
Provide operational support for products and software systems, ensuring 100% availability and scalability.
Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
Drive continuous improvements in operations through emerging technologies and automation.
Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Required Skills:
Incident Support (2+ years): Experience in incident management and IT operations.
Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations.
Strong analytical skills for problem triage and resolution.
Familiarity with monitoring and observability platforms to maintain system performance.

Mandatory Key Skills

incident management,operational support,root cause analysis,it operations,system software,java,algorithms,data structures,c++,python,linux,itil,project management,change management,problem management,sla management,Operations Management*