Operations Manager (Air)

Exclusive opportunity

Onsite

Operations Manager (Air)

Athelas

Operations Manager (Air)

Skills

Retool

1 month ago

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Important information

Contract type:

Permanent

Salary:

$80,000 – $120,000 / year

Location:

Mountain View, CA, USA

Work mode:

Onsite

Published on:

9 September 2026

What they need

As Operations Manager, Air, you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR)
You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption
You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value
Engage directly with customers to map their existing clinical and administrative workflows
Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs
Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog
Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch
Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows
Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support
Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early
Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support
Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality
Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code
Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs
Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion)- Education: Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. MBA or advanced degree a plus
~2-5 years of operations or project management experience in SaaS or HealthTech
Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope

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