Operations Manager - B2B

Employment Type: Full-Time
Department: Operations

Job Summary

We are looking for an experienced and result-oriented Operations Manager – B2B to manage and streamline day-to-day business operations. The candidate will be responsible for coordinating with B2B clients, managing operational processes, ensuring timely service delivery, improving efficiency, and maintaining strong client relationships.

Key Responsibilities

• Manage end-to-end B2B operational activities and ensure smooth daily operations.
• Coordinate with clients, vendors, internal teams, and other stakeholders.
• Handle B2B client requirements, orders, service requests, and operational queries.
• Ensure timely execution and delivery of client requirements as per agreed timelines.
• Monitor operational performance, productivity, and service quality.
• Develop and implement efficient SOPs and operational processes.
• Track orders, dispatches, deliveries, documentation, and other operational activities.
• Resolve operational issues and client escalations promptly.
• Prepare MIS reports, operational dashboards, and performance reports for management.
• Monitor team performance and allocate work effectively.
• Train, guide, and supervise the operations team.
• Coordinate with Sales, Finance, Procurement, Logistics, and Customer Support teams.
• Identify process gaps and implement corrective measures to improve efficiency.
• Maintain proper documentation and ensure compliance with company policies.
• Monitor operational costs and identify opportunities for cost optimization.
• Build and maintain long-term relationships with key B2B clients.

Required Skills

• Strong knowledge of B2B operations and client management.
• Excellent communication and coordination skills.
• Strong problem-solving and decision-making abilities.
• Good leadership and team-management skills.
• Strong analytical and organizational skills.
• Ability to handle multiple clients and operational activities simultaneously.
• Proficiency in MS Excel, MIS reporting, and CRM/ERP systems.
• Target and result-oriented approach.

Qualification

• Graduate in any discipline.
• MBA/PGDM in Operations, Business Management, or a related field will be an advantage.
• Prior experience in B2B operations, business operations, client servicing, or supply-chain-related operations preferred.

Candidate Details Required

• Total Experience:
• Current CTC:
• Expected CTC:
• Notice Period:
• Current Location:
• Highest Qualification:

Pay: Up to ₹2,400,000.00 per year

Work Location: In person