Operations Manager – Banking Operations

Lead a high‑performing banking operations team and drive service excellence in a fast‑paced, compliance‑driven environment. This role is perfect for a seasoned leader who thrives in managing multi‑LOB teams, elevating performance, and shaping a culture of accountability and growth.

What You’ll Do

• Oversee daily operations and ensure KPIs, SLAs, and quality targets are consistently met
• Lead and develop Supervisors/Team Leaders across multiple banking functions
• Drive performance improvement through data‑driven insights and workflow optimization
• Ensure strict adherence to regulatory, security, and risk‑management standards
• Partner with Training, Quality, WFM, and Client Services to enhance operational delivery
• Manage escalations and ensure timely, accurate resolutions
• Support business reviews, calibrations, and operational governance routines

What You Bring

• 5+ years leadership experience in BPO operations (banking/financial services preferred)
• Strong background in managing large teams and frontline leaders
• Proven ability to deliver KPIs in high‑volume, regulated environments
• Excellent analytical, coaching, and stakeholder‑management skills
• Solid understanding of BFSI processes (deposits, payments, credit, fraud, collections, or customer care)
• Exceptional communication and presentation skills