Operations Manager, Berlin, Germany

Department: Operations

Location: Berlin

Description About the company: At Upway, we are making electric mobility accessible to everyone. We are building the largest marketplace for reconditioned e-bikes, offering consumers the widest choice of ebikes, at a great price and with the peace of mind of professional reconditioning and warranties. By executing fast on our mission, we will accelerate the transition to greener ways of moving around, whilst reducing the amount of waste as we extend e-bikes’ lifecycle. We are excited to bring this vision to life and to play our part in addressing some of today’s biggest environmental challenges.

Upway is hiring an Operations Manager in Berlin. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.

The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.

Your Mission

• Lead a team of warehouse associates and bike mechanics
• Design, build and own entire parts of the operational flow
• Go deep into the data to find optimization opportunities
• Manage relationships with suppliers, manufacturers and partners
• Design and implement processes to optimize customer experience and financial efficiency
• Set up tools and dashboards to get an accurate view on operations
• Work closely with the rest of the company to support an extremely fast paced growth and expansion

What We’re Looking For

• Strong academic background in engineering, finance, logistics, business, MINT or similar
• 3-5 years of experience in Operations, Finance, or equivalent
• Proficiency in English (Fluency in German highly preferred)
• Possess strong communication and leadership skills, able to lead a small team in a warehouse environment
• Superior problem solving skills; able to manage detail, establish root cause, and to analyse data
• Comfort with working in a fast-paced and changing environment
• Attention to details and obsession for operational excellence
• Readiness to be fully accountable for a complex operational scope
• Thrive on change and a dynamic environment. Inclined to operate with flexibility and to commit the extra step required to get the job done

Why Join Us

• At Upway, we strive to attract and retain top talents by offering a competitive compensation package that includes a generous stock option plan . Stock options give you the right to buy shares at a fixed price, so as Upway grows in value, so does your stake. It’s a long-term opportunity to build wealth and purpose, side by side.
• You will benefit from a 15% discount on an e-bike from our shop per year.
• You will receive public transport support to make commuting simpler and more sustainable, as well as phone allowance + brand new Macbook to work away
• You will operate in an environment where you can take as much responsibility as you are able to handle . This will present great learning and growth opportunities.
• You will work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.
• You will enjoy exclusive offsites and team events to make time to connect and enjoy.

Ready to Ride?

• Apply now via our platform. Feel free to include links to past campaigns, growth results, or anything you're proud of. Don’t meet 100% of the criteria? That’s okay. If you're excited about the role and our mission, we’d still love to hear from you.

Diversity at Upway We believe diverse teams build better companies. We encourage applications from people of all backgrounds, identities, and experiences. If you see yourself in this role – even if you don’t meet every point – please reach out.

Let’s make e-bikes the new normal. Join Upway.