Operations Manager (BPO)

MARS BPO is seeking a highly driven, performance-focused, and experienced Managers Operations to lead large scale outbound sales operations at our Gulzar-e-Quaid branch.
This is an excellent opportunity for a strategic sales leader with a proven track record in managing high performing teams, driving revenue growth, and delivering operational excellence in a fast-paced BPO environment.
Key Responsibilities

• Lead and manage outbound sales operations for assigned branch
• Develop and execute sales strategies to achieve and exceed revenue targets
• Manage Team Leads
• Monitor KPIs, conversion ratios, productivity, and quality metrics
• Conduct performance reviews, coaching sessions, and leadership development initiatives
• Collaborate with Recruitment, Training, Quality Assurance, and HR departments to optimize workforce performance
• Analyze sales reports, forecasts, and operational trends to drive continuous improvement
• Ensure compliance with client requirements, company policies, and industry regulations
• Build a high-performance sales culture focused on accountability, engagement, and resultsRequirements
• Bachelor's degree in Business Administration, Marketing, Management, or related field
• Minimum 2–3 years of outbound sales management experience in a BPO environment
• Strong understanding of sales processes, and performance analytics
• Experience managing campaigns specifically Final Expense
• Exceptional leadership, coaching, communication, and people management skills
• Advanced knowledge of CRM systems, dialers, and reporting tools
• Ability to drive organizational growth and operational excellence

What We Offer

• Competitive Market Salary
• Performance Based Incentives
• Career Growth Opportunities
• Leadership Development Programs
• Dynamic and Professional Work Environment
• Opportunity to Lead High Impact Sales Operations

If you have the leadership capability, strategic mindset, and passion for building winning sales teams, Apply now !

Pay: Rs200,000.00 - Rs300,000.00 per month

Experience:

• BPO: 4 years (Required)

Location:

• Rawalpindi Gpo (Preferred)

Work Location: In person