Operations Manager ( BPO Non voice )

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Operations Manager (BPO Non voice) Kolkata 2023 Immediate opening for a Operations Manager(BPO Non voice) Candidate will be responsible for :

Will be responsible for providing guidance to team members and addressing performance issues if any arise

Conducting performance reviews to ensure that employees are meeting company standards

Set goals, and develop plans for revenue growth

Prepares performance reports by collecting, analyzing, and summarizing data and trends

Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; and evaluating and implementing upgrades

Meets all financial objectives by estimating requirements; preparing a budget; scheduling expenditures; analyzing variances; and initiating corrective actions

Managing a team of process associates to ensure that client satisfaction is met or exceeded at all times

Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes

Developing and implementing new processes or procedures to improve efficiency or quality of service

Coordinating with all international Clients on a regular basis and maintaining excellent business relationships

This is a full-time hybrid role

Eligibility Required :

Previous experience in an e-commerce back-office role is preferred

Strong computer literacy skills, including knowledge of Microsoft Office Suite

Excellent attention to detail and ability to work with a high degree of accuracy

Good analytical and problem-solving abilities

Excellent written and oral English communication skills

Bachelor's Degree

Availability to work night shifts is mandatory

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