Operations Manager - Care Management - RN

Requisition Number R157976

Employment Status Full time

Shift Day (United States of America)

How You'll Help Transform Healthcare You're an accomplished nurse and a talented leader. Step up and join the extraordinary nurses providing extraordinary care at Carilion Clinic, a Joint Commission-accredited network that includes seven hospitals, two of which are Magnet ®-designated; multi-specialty physician practices; and affiliations with prestigious academic medical institutions.

The nursing operations manager has accountability and responsibility for a direct care nursing unit/area providing a link between daily operations and achievement of organizational goals. The nursing operations manager creates a safe, healthy environments that supports the work of the health care team and contributes to patient and employee engagement. Provides day-to-day leadership for successful implementation and execution of goals, action plans, and objectives for the department. Responsibilities include daily throughput of unit, patient experience rounding, employee rounding for engagement, quality monitoring of unit, planning of budget and managing expenses.

The nursing operations manager

• Oversees day to day operations, goals and objectives.
• Organizes and manages department functions and resources collaboratively for optimal performance.
• Coordinates resources to provide adequate staffing for department.
• Establishes day-to-day priorities and directs staff task assignments.
• Facilitates teams in problem solving processes.
• Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. Provides real time staff feedback and service recovery.
• Partners with other department leaders to carry out new health care services and performance improvement initiatives.
• May provide direct patient care or assist in overall care of patients.
• Monitors budget and expenses day to day and engages in cost containment ideas.
• Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient rights.
• Completes daily leadership rounding with a focus on quality and patient experience.
• Participates in the hiring and onboarding of new staff.
• Manages and maintains unit schedule with a focus on appropriate staffing mix to meet unit needs.
• Facilitates and coordinates daily interdisciplinary rounds to ensure efficient unit throughput.
• Collaborates with medical staff to ensure effective and quality patient care
• Escalates concerns to leadership as appropriate.

What We Require Education: Graduate of school of professional nursing. BSN Required. For Non-Magnet Facilities - BSN is required within 18 months of hire/transfer.

Experience: Minimum 2 years in a clinical nursing role.

Licensure, certification, and/or registration: Currently licensed as Registered Nurse in the Commonwealth of Virginia.

Life Support: AHA BLS-HCP required. May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit.

In Psychiatry and Behavioral Health, de-escalation training must be successfully completed within four months of hire and then maintained going forward.

Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. In Psychiatry and Behavioral Health, must possess ability to appropriately handle/restrain patients who may be disruptive and/or physically violent.

Referral Bonus Program Eligibility N/A

Compensation Range $89,232.00 - $142,771.20

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan. For more information, contact the HR Service Center at 1-800-599-2537.