OPERATIONS MANAGER (CEBU)

POSITION SUMMARY

The Operations Manager is responsible for overseeing the overall performance, efficiency, and service quality of Bo’s Coffee stores (VisMin). The role ensures strict compliance with operational standards, regulatory requirements, and brand guidelines. It provides leadership to store teams, drives store profitability, and coordinates closely with cross-functional departments to support store operations and business objectives.

DUTIES AND RESPONSIBILITIES

1. Store Operations Management

• Ensure that all assigned stores consistently meet operational, quality, and cleanliness standards.
• Implement and enforce Standard Operating Procedures (SOPs) across all store locations.
• Monitor daily sales reports, operational KPIs, and overall store performance.
• Conduct routine store visits, operational audits, and follow-through on corrective action plans.
• Ensure compliance with company policies and service standards.

2. Leadership and Staff Management

• Provide direct supervision, coaching, and performance management to Store Managers and Supervisors.
• Oversee manpower planning, shift scheduling, and staffing requirements to ensure operational efficiency.
• Conduct performance evaluations and implement developmental plans for store leaders.
• Promote a culture of professionalism, accountability, and teamwork within store operations.

3. Inventory and Supply Chain Coordination

• Ensure accurate inventory management, stock rotation, and adherence to FIFO processes.
• Monitor inventory variances and enforce inventory control measures.
• Coordinate with Purchasing, Warehouse, and Commissary departments for timely delivery of supplies and raw materials.

4. Customer Service and Brand Execution

• Ensure delivery of exceptional customer experience across all stores.
• Support the rollout of marketing campaigns, new products, and seasonal promotions.
• Handle escalated customer concerns in a timely and professional manner.

5. Financial Management

• Review and analyze store P&L statements, identifying areas for financial improvement.
• Monitor labor productivity, waste levels, and controllable store expenses.
• Recommend operational enhancements that improve profitability and efficiency.

6. Training and Compliance

• Support training programs for new and existing store personnel.
• Ensure compliance with food safety, sanitation, and DOLE regulatory requirements.
• Oversee the proper maintenance and functionality of store equipment in coordination with the Facilities and Maintenance team.

CORE COMPETENCIES

1. Operational Excellence

Strong capability in managing multi-unit operations while maintaining adherence to standards.

2. Leadership and People Management

Demonstrated ability to lead, motivate, and develop store-level teams.

3. Financial and Analytical Skills

Proficiency in P&L analysis, cost control, and operational budgeting.

4. Customer Orientation

Focus on delivering superior customer service and enhancing the guest experience.

5. Decision-Making and Problem-Solving

Ability to make sound and timely decisions under operational pressures.

6. Communication Skills

Clear, professional communication across all levels of the organization.

7. Planning and Time Management

Strong organizational skills with the ability to manage multiple stores and priorities.

8. Conflict Resolution

Skill in addressing concerns and resolving issues fairly and professionally.

9. Adaptability

Capacity to work in a fast-paced environment and respond to dynamic operational needs.

PREFERRED PERSONAL ATTRIBUTES

• Professional, composed, and confident in handling operational challenges.
• Highly organized, detail-oriented, and disciplined.
• Results-driven with a strong sense of accountability.
• Trustworthy and committed to ethical leadership.
• Approachable and collaborative while maintaining leadership authority.
• Resilient, flexible, and able to work under pressure.
• Customer-focused mindset with a commitment to service excellence.

QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Hospitality Management, or related field.
• Minimum of 3–5 years of experience in multi-unit operations, preferably in the F&B or café industry.
• Strong leadership, operational, and financial management skills.
• Proficiency in MS Office applications and familiarity with POS and inventory systems.
• Willing to travel regularly to store locations.

Why Join Bo's Coffee?

A Proud Filipino Brand with Purpose
Bo’s Coffee is more than a café it’s a homegrown Filipino brand that champions local farmers, communities, and craftsmanship. Joining Bo’s means contributing to something meaningful, not just moving products or numbers.