Operations Manager

Position Summary

We are seeking a highly organized and results-driven Operations Manager to oversee the daily operations of our fitness facility/facilities. This role is responsible for ensuring exceptional member experiences, efficient business operations, staff leadership, and achievement of operational and financial goals. The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service.

Key Responsibilities

Operational Management

• Oversee day-to-day gym/studio operations to ensure smooth and efficient performance
• Maintain facility cleanliness, safety, and operational standards
• Manage opening and closing procedures and ensure compliance with company policies
• Monitor inventory levels for fitness equipment, supplies, retail products, and amenities
• Coordinate equipment maintenance and vendor relationships

Team Leadership

• Recruit, train, schedule, and supervise front desk staff, trainers, and support personnel
• Foster a positive, high-performance team culture
• Conduct employee performance reviews and provide coaching and development
• Ensure staff compliance with operational procedures and customer service standards

Member Experience

• Deliver exceptional customer service and resolve member concerns promptly
• Support member retention initiatives and community engagement efforts
• Monitor member feedback and implement service improvements
• Ensure a welcoming, inclusive, and motivating environment

Financial & Administrative Oversight

• Assist with budgeting, payroll, and expense management
• Track key performance indicators (KPIs) including membership growth, retention, revenue, and labor costs
• Prepare operational reports and analyze business performance
• Support sales goals and membership promotions

Compliance & Safety

• Ensure compliance with health, safety, and labor regulations
• Maintain emergency procedures and incident reporting processes
• Enforce cleanliness, sanitation, and risk management standards

Qualifications

• Bachelor’s degree in Business Administration, Sports Management, or related field preferred
• 3-5 years of management experience in fitness, hospitality, retail, or service industries
• Strong leadership, communication, and problem-solving skills
• Experience managing teams and operational budgets
• Proficiency with scheduling, POS, CRM, and membership management systems
• CPR/AED certification preferred

Desired Skills

• Strong customer service mindset
• Ability to multitask in a fast-paced environment
• Data-driven decision-making abilities
• Conflict resolution and team-building skills
• Passion for fitness, wellness, and community engagement

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to occasionally lift up to 50 lbs
• Comfortable working in an active fitness environment