Operations Manager

URGENT HIRING – OPERATION MANAGER | SALON INDUSTRY

Position: Operation Manager
Location: Mira Road, Mumbai
Salary: ₹20,000 – ₹35,000 per month + Incentives
Experience: 2–4 Years
Probation: 3 Months

Key Responsibilities

Collection & Payment Management

• Oversee cash registers, digital payments, and daily reconciliation.
• Ensure payment accuracy and prevent discrepancies.

Client Billing & Appointment Management

• Process client invoices and manage membership packages.
• Manage appointments and assist clients with service-related requirements.
• Ensure smooth client experience and service coordination.

Revenue & Target Monitoring

• Track daily, weekly, and monthly salon targets against actual revenue.
• Analyze performance shortfalls and identify reasons for low performance.
• Coordinate with the team to implement corrective actions.

Staff Performance & MIS

• Maintain staff-wise performance reports covering:
• Sales
• Number of clients handled
• Average Bill Value
• Repeat Clients
• Productivity
• Incentives
• Attendance
• Target Achievement

Inventory Cost & Consumption Control

• Monitor product consumption against services performed.
• Identify excessive product usage and wastage.
• Maintain minimum and maximum stock levels.
• Identify and report inventory discrepancies immediately.

Lead & Conversion Management

• Maintain the complete enquiry funnel:
• Lead → Follow-up → Booking → Visit → Service → Repeat Booking
• Track lead conversion percentages.
• Ensure no lead or client follow-up is missed.
• Monitor team follow-ups and improve booking and repeat-client conversion.

Required Skills

• Strong operations and team management skills.
• Good knowledge of revenue and target monitoring.
• Experience in MIS and staff performance tracking.
• Strong understanding of billing, payments, and reconciliation.
• Knowledge of inventory and consumption control.
• Good lead management and conversion skills.
• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Excel / Google Sheets preferred.

Candidate Profile

• 2–4 years of relevant experience in Operations Management.
• Experience in Salon / Beauty / Wellness / Retail / Service Industry will be preferred.
• Target-oriented and comfortable working with incentives.
• Strong leadership and team-handling abilities.
• Good customer service and relationship management skills.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Mira Road, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Collection & Payment: 3 years (Required)
• Handle Client Billing, appointments: 3 years (Required)
• Revenue & Target Monitoring : 3 years (Required)
• Staff Performance MIS : 3 years (Required)
• Inventory Cost & Consumption Control : 3 years (Required)
• Lead & Conversion Management : 3 years (Required)

Work Location: In person