Operations Manager

JOB DESCRIPTIONOPERATIONS MANAGER

Fortune Esthe Beauty Clinic Salon

JOB SUMMARY

The Operations Manager is responsible for overseeing the daily operations and overall performance of all Fortune Esthe Beauty Clinic Salon branches. The role requires a highly hands-on and field-oriented manager who will regularly visit and monitor branches, ensure compliance with company standards, check staff performance, and immediately address operational concerns.

The Operations Manager will serve as a key link between Management, Branch Managers, and Branch Staff, ensuring that all branches are operating efficiently, professionally, and according to Fortune Esthe standards.

KEY RESPONSIBILITIES

1. Daily Branch Monitoring

• Conduct daily branch visits and checking to monitor the actual operations of each branch.
• Ensure branches are open and operating on time according to the approved schedule.
• Check staff attendance, punctuality, grooming, uniforms, and proper deployment.
• Monitor whether all assigned staff are present and performing their duties.
• Check the overall condition, cleanliness, and organization of the branch.
• Ensure treatment rooms, reception areas, workstations, and other areas are properly maintained.
• Identify operational problems during branch visits and coordinate immediate solutions.

2. Staff Performance Monitoring

• Monitor the performance and productivity of Branch Managers, Receptionists, Aestheticians, Nurses, and other branch personnel.
• Ensure staff are following their assigned duties and responsibilities.
• Observe staff interactions with clients and ensure proper customer service.
• Monitor staff discipline, professionalism, teamwork, and compliance with company policies.
• Provide coaching and corrective guidance when necessary.
• Report recurring performance issues to HR and Management.

3. Branch Manager Supervision

• Regularly check the performance of each Branch Manager.
• Ensure Branch Managers are properly managing their respective teams and daily operations.
• Review branch reports and verify the accuracy of submitted information.
• Ensure Branch Managers are properly monitoring attendance, sales, inventory, client concerns, and staff performance.
• Hold Branch Managers accountable for branch performance and compliance.

4. Sales & Target Monitoring

• Monitor the daily sales performance of every branch.
• Check whether branches are meeting their daily, weekly, and monthly targets.
• Review sales reports and identify branches that are underperforming.
• Work with Branch Managers to create immediate action plans to improve sales.
• Monitor staff productivity, treatment sales, membership sales, and other applicable revenue-generating activities.
• Submit regular sales and performance updates to Management.

5. Client Experience & Complaint Handling

• Monitor the quality of customer service provided by every branch.
• Check how staff handle client inquiries, concerns, and complaints.
• Personally assist in resolving serious or escalated client complaints when necessary.
• Ensure clients receive professional, respectful, and consistent service across all branches.
• Monitor client feedback and identify recurring concerns that require management action.

6. Compliance & Company Standards

• Ensure all branches strictly follow Fortune Esthe's policies, procedures, and operational standards.
• Check compliance with proper treatment procedures, workplace rules, grooming standards, and customer service protocols.
• Ensure required forms, reports, checklists, and documentation are properly completed.
• Monitor compliance with health, safety, sanitation, and clinic standards.
• Immediately report serious violations or risks to Management.

7. Inventory & Branch Supplies

• Monitor the availability and proper usage of clinic supplies, treatment products, equipment, and other branch necessities.
• Conduct regular checking of inventory and stock levels.
• Identify shortages, overstocking, wastage, or improper use of company supplies.
• Coordinate with the appropriate department regarding replenishment and purchasing requirements.
• Ensure proper handling and safekeeping of company property and equipment.

8. Reports & Documentation

• Prepare and submit daily branch monitoring reports to Management.
• Document branch findings, staff concerns, operational issues, and corrective actions taken.
• Review reports submitted by Branch Managers and verify important information when necessary.
• Maintain a record of branch visits, observations, incidents, and follow-up actions.
• Provide Management with recommendations for improving branch operations.

9. Problem-Solving & Immediate Action

• Respond promptly to operational issues affecting branch performance.
• Coordinate with HR, Finance, Marketing, Purchasing, and other departments when necessary.
• Take appropriate immediate action within the scope of authority.
• Escalate serious concerns to Management without unnecessary delay.
• Follow up on previously reported issues until they are properly resolved.

10. Branch Standards & Continuous Improvement

• Ensure that all branches maintain consistent Fortune Esthe standards.
• Identify operational weaknesses and recommend improvements.
• Develop and implement practical solutions to improve efficiency and productivity.
• Conduct regular spot checks to ensure that improvements are being maintained.
• Help establish a culture of accountability, professionalism, and excellent customer service.

DAILY MONITORING PRIORITIES

The Operations Manager is expected to prioritize the following during daily branch checking:

☑Branch opening and readiness
☑ Staff attendance and punctuality
☑ Uniform and grooming compliance
☑ Cleanliness and sanitation
☑ Treatment rooms and workstations
☑ Client service and customer experience
☑ Daily sales performance
☑ Staff productivity
☑ Inventory and supplies
☑ Equipment condition
☑ Branch reports and documentation
☑ Policy and procedure compliance
☑ Client complaints and concerns
☑ Branch Manager performance
☑ Immediate operational issues

QUALIFICATIONS

• Bachelor's degree in Business Administration, Management, Hospitality, Operations Management, or a related field is preferred.
• At least 2–3 years of experience in operations, branch management, retail, salon, beauty, aesthetic, hospitality, or a related industry.
• Strong leadership and people-management skills.
• Excellent communication and problem-solving skills.
• Highly organized and detail-oriented.
• Strong monitoring and reporting skills.
• Able to work independently and make sound operational decisions.
• Willing to travel between branches on a daily basis.
• Must be hands-on and comfortable conducting frequent branch visits and spot checks.
• Must be willing to work in a fast-paced and target-driven environment.
• Experience in the beauty, aesthetic, salon, or clinic industry is an advantage.

KEY PERFORMANCE INDICATORS (KPIs)

The Operations Manager will be evaluated based on:

• Daily branch compliance and operational readiness
• Branch sales performance
• Staff attendance and productivity
• Branch Manager performance
• Customer satisfaction and complaint resolution
• Cleanliness and sanitation compliance
• Inventory and supply management
• Compliance with company policies and procedures
• Timeliness and accuracy of reports
• Speed and effectiveness in resolving branch concerns
• Overall improvement and performance of assigned branches

IMPORTANT EXPECTATION

This position is not primarily office-based. The Operations Manager is expected to be hands-on and field-oriented, with the majority of the role focused on checking, monitoring, and improving the daily operations of Fortune Esthe branches.

The Operations Manager must be visible across branches, regularly conduct unannounced/spot checks when necessary, identify problems before they become major concerns, and ensure that every branch consistently meets the standards set by Management.

Pay: From Php30,000.00 per month

Benefits:

• Promotion to permanent employee

Work Location: In person